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CVS Health Logo CVS Health · Customer Service

Supervisor, Customer Service

United States, New Albany Employment contract 43888.00 - 85068.00 USD / Year · Job Posted May 31, 2026

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Job Description

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Location Requirement: Candidates must reside in Ohio and be within driving distance of New Albany. Occasional onsite presence may be required to address technical issues or accommodate business needs (e.g., covering a team member or other operational requirements). Schedule: Monday–Friday: 4:00 PM – 12:00 AM CST / 5:00 PM – 1:00 AM EST or 6:00 PM – 2:00 AM CST / 7:00 PM – 3:00 AM EST. Weekends & Holidays: 10:00 AM – 6:00 PM CST / 11:00 AM – 7:00 PM EST or 6:00 PM – 2:00 AM CST / 7:00 PM – 3:00 AM EST.

Job Responsibility

  • Day to Day Operations: Daily tasks such as monitoring team attendance, reviewing and pulling team statistics
  • This also includes hiring and managing performance of new hires as well as the current team
  • Other examples include compiling monthly, semi-annual, and yearly performance reviews for employees to discuss performance and manage to those performance outliers
  • Providing consistent feedback through delivery of positive feedback using the employee recognition portal as well as addressing performance concerns via corrective action
  • Coaching and Development of Team: Providing feedback to the team in an effort to foster growth and development
  • This goal is achieved by call reviews to ensure quality assurance, side by side coaching, coaching sessions, 1 on 1 meetings, shadowing opportunities, stretch roles, and other opportunities as available by location
  • Supervisor will work with team individuals to identify strengths and opportunities and work through those using SMART Goals and Action plans in an effort to identify opportunities available for representatives and help them achieve their goals
  • Thoughts surrounding succession planning for the team and representative should be on the forefront
  • Cross Team Collaboration: Working with other teams such as Resource Planning, Leave of Absence, and Time and Attendance amongst others to ensure outcomes of required reporting and goals are being completed in a timely fashion
  • Assume Additional Responsibilities: Working on special projects as assigned by leaders such as interim or stretch roles for personal growth opportunities, collaboration and support during Welcome Season, and providing support to other departments as needed

Requirements

  • Customer Service experience in a transaction based environment such as a call center or retail location preferred
  • Demonstrated ability to be empathetic and compassionate
  • Experience in a production environment
  • 2+ years work experience in a similar position
  • Strong people skills
  • High School diploma, G.E.D. or equivalent experience

Nice to have

  • Ability to multi-task to accomplish workload efficiently
  • Understanding of medical terminology
  • Strong Oral and written communication skills
  • Ability to maintain accuracy and production standards
  • Problem solving skills
  • Attention to detail and accuracy
  • Analytical skills
  • Outstanding organizational skills

What we offer

  • medical coverage
  • dental coverage
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
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