Supervisor Customer Service II Job at Valvoline Global (Dordrecht)

Service Desk Analyst

The Service Desk Analyst is responsible for supporting the functional and operat...

Location

United States , San Antonio

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma

Job Responsibility

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to

Fulltime

Fsa lead barista

Creating the Starbucks Experience for the customers by providing them with promp...

Location

United States , Boston

Salary:

19.06 - 27.64 USD / Hour

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

High school diploma/GED
1 yr of previous experience
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events
Anticipates customer and store needs
Customer service skills with ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel
Requires courtesy and tact when dealing with patients, visitors and/or hospital employees
Starbucks Barista Trainer Certification required within 6 months of hire

Job Responsibility

Lead and oversee the work of Food Service Assistant II –Barista
Assign and monitor completion of routine tasks, providing instruction and guidance in performance of job duties
Train all new baristas on the barista basics program (about one month of training per new employee)
Manage rest breaks, inventory, tasks, temperature taking and record keeping
Manage the pull to thaw system for baked goods and sandwiches
Take care of voids, customer disputes and perform service recoveries
Train team on all new drinks as they are released each season
Ensure the store is stocked and ready for service during shift
Ensure Starbucks standards of quality are followed
Perform the monthly clean, safe and ready audit with manager on duty

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Fulltime

Supervisor Customer Service II

Process and supervise all administrative activities to support the specified Val...

Location

Serbia , Belgrade

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor level
Supervising/Managing People for a minimum of 5 years
Customer Service Experience for a minimum of 5 years
Experience with or knowledge of SAP or other ERP system Salesforce
Ability to manage multiple ERP systems

Job Responsibility

Monitor and supervise the sales order process for the Customer Service team
Be a point of escalation for orders, account issues or customer inquiries
Be a point of contact for process changes and manage implementation to the team
Monitor reports for order accuracy and process compliance
Implement and manage the onboarding process for new customers
Monitor accounts receivables process and attending on a regular base in Credit Review meetings
Set goals and conduct performance reviews in close cooperation with Customer Service manager

New

Registration rep ii mobile mam

Provides Mobile Mammography Services throughout multiple counties in Western NY....

Location

United States of America , Rochester

Salary:

18.50 - 24.98 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required
Or equivalent combination of education and experience
Basic computer skills required
Excellent customer service and communication skills required
Friendly positive disposition required
CDL - Group A - Commercial Drivers License upon hire required
CDL - Group B - Commercial Drivers License upon hire required
CDL - Group C - Commercial Drivers License upon hire required

Job Responsibility

Drives the mobile mammography coach in a safe, responsible manner
Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use
Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure
Cleans inside of mobile mammography coach daily and stocks required supplies as needed
Flexibility and transportation to other locations and hours of operation may be required
Confirms or collects patient demographics and financial information to ensure a billable account
Stores patients in billing and scheduling systems
Identifies dual patient identification processes using University and departmental policies
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable
Identifies and corrects registration errors, complete missing registration data

Parttime

Food Service Associate II

Performs all duties of a Food Services Associate I and a variety of moderately c...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High school diploma or GED
or an equivalent combination of relevant education and experience
At least 6 months of food service experience
Prior cashier experience preferred
Knowledge of food service preparation, delivery/service, clean up/storage and cashier operations
Skills in communicating in a polite and respectful way with patients, staff and visitors
Skills in following directions and paying attention to details
Ability to read, print and speak simple sentences in English
Ability to add and subtract two-digit numbers
Ability to read a clock and accurately document time

Job Responsibility

Adheres to TMC organizational and department specific safety, sanitation, confidentiality, standards of behavior and values of Compassion, Community, Dedication, and Integrity
Exhibits excellence in customer service through appropriate attitude and interaction with visitors and staff
Forwards customer suggestions to supervisors as well as makes suggestions about new items that would improve customer satisfaction and sales
Prepares or serves items per customers’ order in a courteous and efficient manner while adhering to portion control standards and all other department standards
Receives payment for food and drinks from visitors and staff
operates cash register
returns proper change when required
Balances the cash drawer daily
adheres to departmental and hospital cash handling policies
Accurately portions individual servings of entrees, starches, vegetables and other side dishes to patients and customers

Fulltime

Specimen Collection Technician

Responsible for performing drug screen collection activities (urine drug screen ...

Location

United States , Aiken

Salary:

17.75 USD / Hour

Quest Diagnostics

Expiration Date

Until further notice

Requirements

Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable
Customer service in a service environment
Knowledge of various types of specimen collection procedures (urine, phlebotomy)
The position requires the ability to effectively communicate in English
Organizational skills
Strong interpersonal skills
Strong communication skills
Ability to commit to clerical duties and electronic data entry
Able to manage concerns of customers and employees in a professional manner
Must be available for on-call collections 24/7

Job Responsibility

Communicates appropriately with clients, customers, coworkers and the general public
Greet customers appropriately
Treat all customers in a courteous manner
Keeps information confidential per company and procedural policies
Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution
Remains polite and courteous at all time
Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time
Collects specimens according to established procedures
Responsible for completing chain of custody forms accurately
Responsible for completing requisitions accurately

What we offer

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option

Fulltime

New

Operations Support Representative II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request
Creates and dispatches work orders to appropriate personnel and departments
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Parttime

New

Operations Support Rep II

Provides vital dispatch and communication support for the entire University and ...

Location

United States of America , Rochester

Salary:

18.65 - 26.11 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of related work experience, including one year in the Facilities Customer Service Department required
Or equivalent combination of education and experience
Customer Service, Control Center, and Emergency response experience required
Skills with typing/keyboarding required
Familiarity with Microsoft Office, and the ability to utilize multi-line telephones and other office equipment, including copiers, scanners, and printers required
Ability to articulate professionally required
Proven ability to react to stressful situations in a calm and professional manner required
National Incident Management System (NIMS) certification within 1 year required

Job Responsibility

Responds to service calls and requests by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community
Troubleshoots response to the nature of the request, with special attention to critical situations
Determines appropriate responses based on the nature of the request, with special attention to critical and urgent situations
Creates and dispatches work orders to appropriate personnel and departments depending on the level and severity of the request
Determines which service calls should be elevated to emergency status
Determines if work request is billable
Obtains and verifies Workday/FRS accounts to ensure accurate billing of services
Continuously monitors and responds to building automation system alarms, which may indicate a broad range of alerts, including life safety, criticalities, field panel failures, refrigeration, plumbing, and HVAC issues, electrical systems and generators problems, and alerts for changes affecting building controls and research projects. Troubleshoots and rapidly responds to alarms
Analyzes multiple alarms and compares to shutdown notices or control center shutdowns, which provides notification of mechanics working in area
Obtains authorization to contact (call-in) internal Facilities staff or other University personnel accordingly

Fulltime

Supervisor Customer Service II

Valvoline Global

Location:
Netherlands , Dordrecht

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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