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Process and supervise all administrative activities to support the specified Valvoline Global business unit, and internal/external customers for one or more of the following functional areas: Order Entry and Invoicing, Accounts Receivable, DASH and/or E-business support. Position is an escalation point for inquiries or concerns that cannot be handled by a Customer Service Representative. Act as a solution-driven intermediary between customer service, the supply chain, and the commercial team. This position reports to the Customer Service manager Europe.
Job Responsibility:
Monitor and supervise the sales order process for the Customer Service team
Be a point of escalation for orders, account issues or customer inquiries
Be a point of contact for process changes and manage implementation to the team
Monitor reports for order accuracy and process compliance
Implement and manage the onboarding process for new customers
Monitor accounts receivables process and attending on a regular base in Credit Review meetings
Set goals and conduct performance reviews in close cooperation with Customer Service manager
Requirements:
Bachelor level
Supervising/Managing People for a minimum of 5 years
Customer Service Experience for a minimum of 5 years
Experience with or knowledge of SAP or other ERP system Salesforce
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