Supervisor Customer Experience Support

Under the general direction of Consumer Affairs & Product Recall leadership, the Customer Support Supervisor oversees a team of Customer Experience Support Associates responsible for delivering high quality customer support across multiple departments. This role ensures consistent, accurate, and timely responses to internal and external customer inquiries while driving operational excellence, team performance, and continuous improvement. The Supervisor serves as a key liaison between internal departments, such as Sales, Quality Assurance, Regulatory, Product Lifecycle Management, Operations, and Consumer Affairs, and external customers. In addition to handling escalated inquiries, the Supervisor coaches team members, monitors workflow, and ensures adherence to service standards, providing a positive and professional experience in every engagement.