Supervisor, Contracts and Chargebacks Job at Cencora (Remote)

Job Description

Under general supervision of the Manager of Contracts and Chargebacks Administration, the supervisor manages a team of senior analysts and analysts to ensure the timely and accurate processing / maintenance of Cencora’s contract membership information. Additionally, this role is responsible for the administration of the chargeback Accounts Receivable portfolio file, Purchase history, and Credit and Rebill. The supervisor will provide guidance for contract variance and chargeback issue resolutions. The supervisor role manages a team of Contracts and Chargebacks analysts, encouraging growth and development while ensuring team metrics / expectations are met.

Job Responsibility

Lead, guide, and develop a team of senior analysts and analysts
Ensure timely updates of all contract pricing and membership information into the contract management database system
Assist in identifying the cause for variances in contracts
Receive, identify, and resolve discrepancies associated with assigned supplier contract issues
Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner
Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes
Assist in the reconciliation of chargebacks
Oversee the timely collection of monies due from Supplier and the aging goals as planned by senior management
ensure write-off dollars are minimized
Coordinate with the Finance and Accounts Receivable teams to identify and resolve invoice discrepancies
Develop innovative solutions to streamline team workload and increase productivity
Responsible for reviewing goal and performance measurements
develop plans to ensure that goals are achieved
Manage, mentor, and evaluate the performance of Contract and Chargeback analysts to achieve department / company goals and objectives in an accurate and timely manner
Evaluate business processes and system design to recommend changes that will reduce costs and improve effectiveness and efficiency of the contract and chargeback processes
Develop, interpret, and apply policies and procedures to effectively develop department staff
Work with Management to ensure team structures and responsibilities align with organization objectives to secure appropriate escalation and responsiveness of team member service level requirements
Analyze reports, decisions, and results of department statistics against established Key Performance Indicators (KPI) and share findings with upper management
Responsible for overseeing practices relating to the Business Management tool Administration process
Willing to obtain formal training in other areas
Lead multiple workstreams
Collaborate with key teammates and leadership
Assist and support department managers in preparing for meetings
Maintain and promote positive and professional working relationships with associates and management
Comply with all appropriate policies, procedures, and regulations
Any other duties assigned

Requirements

Undergraduate degree from a 4-year university (undergraduate degree paths might include: Business, Economics, Accounting, Finance, Computer Science, etc)
5+ year(s) working experience
1+ year of remote management experience is required
Knowledge of Contract & Chargeback process is desirable
Experience in the pharmaceutical industry is preferred
Proficient in Microsoft Word, Excel, and Power BI
Prior experience in SAP is desirable
Strong written and verbal communication skills
Exceptional presentation skills
Excellent interpersonal skills
Demonstrated leadership and delegation abilities
Strong customer service orientation and focus
Excellent organizational skills with a keen attention to detail
Self-motivated, goal-oriented and capable of thriving in a fast-paced environment
Strong analytical skills
ability to analyze data/situations
Adaptable to change, adapt to positive business environment changes
Professionally support management decisions and accurately follow through on directives
Able to make sound judgments and initiatives and communicate them effectively
Ability to assimilate and summarize information in an appropriate context
Commercial acumen, as well as the ability and willingness to be hands-on
Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility
Resourceful in pursuing or recommending new ideas and/or procedures

Nice to have

Knowledge of Contract & Chargeback process
Experience in the pharmaceutical industry
Prior experience in SAP

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

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Supervisor, Contracts and Chargebacks

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