Supervisor, Contact Center Service, CVS Health

Supervisor, Contact Center Service

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 93574.00 USD / Year

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Job offer has expired

Job Description:

The CC Service Supervisor helps meet the goal of successfully managing comprehensive care and providing an unmatched patient experience to all Oak St Health patients. Responsible for providing quality and efficient service to patients through daily supervision of a team of advocates within the region.

Job Responsibility:

Supervise a team and responsible for performance management
Provide daily direction and communication to advocates
Provide continual evaluation of processes and procedures
Suggest methods to improve area operations, efficiency, and service
Provide statistical and regular performance feedback and coaching
Write and administer performance reviews
Ensure agents have appropriate training and resources
Create and maintain high-quality work environment
Work as member/leader of special projects
Establish work procedures and processes
Use appropriate judgment in upward communication
Partner with colleagues to reach call center target metrics

Requirements:

At least 6 months experience supervising in a high-volume call center
High School diploma or equivalent required, undergraduate degree preferred
Ability to multitask, prioritize, and manage time effectively
Effective communication and organization skills
Outstanding phone demeanor and etiquette
High level of integrity
Computer proficiency, including Google Docs and Sheets
Problem Solving/Analysis
US work authorization

Nice to have:

Undergraduate degree
Prior remote work experience
Flexible and positive attitude

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 26, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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