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At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Job Responsibility
Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority and are resolved
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of any guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance