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Supervisor-Concierge

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Marriott Bonvoy

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Location:
India , Hyderabad

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Supervisor-Concierge position at Le Meridien Hyderabad, responsible for responding to guest requests, providing information about property amenities, resolving guest issues, and assisting with employee management while serving as a role model for company standards.

Job Responsibility:

  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest issues
  • Review shift logs/daily memo books and document pertinent information
  • Ensure outstanding requests from previous day receive priority
  • Monitor inventory and order general office supplies
  • Notify Loss Prevention/Security of guest reports of theft
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
What we offer:
  • Equal opportunity employer
  • Valuing and celebrating unique backgrounds of associates
  • Non-discrimination policy
  • Inspiring work environment celebrating culture
  • Opportunities for career growth within Marriott International portfolio

Additional Information:

Job Posted:
November 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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