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Supervisor, Community Based Care

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L.A. Care Health Plan

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Location:
United States , Los Angeles

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

102183.00 - 163492.00 USD / Year
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Job Description:

The Supervisor of Community Based Care is responsible for monitoring Community Health Workers (CHW) daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assists in triaging identified issues/problems and forming resolution within the scope of work. Escalates appropriate issues to the Community Based Care Management Manager.

Job Responsibility:

  • Monitoring Community Health Workers (CHW) daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness
  • Assists in triaging identified issues/problems and forming resolution within the scope of work
  • Escalates appropriate issues to the Community Based Care Management Manager
  • Assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics
  • Supports and assists the Community Based Care Management Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists
  • Ensuring all functions are operating in accordance with the organization's mission, values and strategic goals
  • Manages all aspects of running an efficient team, including hiring, supervising, coaching, disciplining, and motivating direct-reports
  • Supervises the day to day activities of CHWs, including but not limited to: Staffing, assignment distributions and time off requests
  • Monitoring of staff's performance including productivity and compliance with regulatory requirements
  • Handling all questions/issues raised by staff and knowledge to know when to escalate to the manager
  • Recommends process improvement measures to achieve department's performance measures outcomes and goals
  • Plans and directs CHW activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members and Interdisciplinary Care Team
  • Functions as supervisor in assigned line of business and responsible for identifying the training needs including but not limited to assisting in the development of programs, training materials, orientation checklist, and competence checklist necessary to meet educational needs
  • Responsible for training new staff and cross-training in specified line of business
  • Developing tools and workflows to assist in training and development of staff
  • Completes evaluation of staff and provides recommendation in the hiring and termination process of staff
  • Monitor staff's performance, identifies and communicates areas that needs performance management to ensure employee compliance with regulatory requirements, policies and procedures
  • Develop and maintain positive working relationships with all business partners to ensure optimum member care and provider satisfaction
  • Serves as a leader and role model as well as technical and informational resource for staff and peers
  • Foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards
  • Maintain all assigned reporting responsibilities
  • Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements
  • Assures the accuracy of reports and department proficiency in maintaining regulatory standards and time frames
  • Provides reports to manager to identify trends and improve work flow process
  • Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI)
  • Perform other duties as assigned

Requirements:

  • Associate's Degree in Nursing for Registered Nurse or Master's Degree in Social Work fro Licensed Clinical Social Worker
  • In lieu of degree, equivalent education and/or experience may be considered
  • Minimum of 3 years of recent community based care management experience in a medical or managed care setting, such as a health insurance environment and/or in community clinic/hospital environments
  • At least 3 years of leading process, program, or staff or supervisory experience
  • Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement
  • Knowledge of state, federal and regulatory requirements in Care Management and Community Based Care
  • Strong verbal and written communication skills
  • Computer literacy with proficiency with Microsoft Word, Excel, etc. and core departmental system
  • Excellent organizational, time management and interpersonal skills
  • Must be detailed oriented and an enthusiastic team player
  • Ability to work independently and with internal and external customers
  • Ability to solve complex issues and identify and implement creative solutions
  • Licensed Clinical Social Worker (LCSW)
  • Current and unrestricted California License or Registered Nurse (RN)
  • current and unrestrited California License
  • Travel to offsite locations for work

Nice to have:

  • Bachelor's Degree in Nursing
  • Care Management Certification
What we offer:
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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