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As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
Job Responsibility:
Supervises and coordinates activities of the Customer Service Department
Ability to supervise and work multiple sites
Hiring and Terminating staff
Staff Training
Staff evaluations
Enforcement of policy and procedures
Enforcement of security procedures
Prepares monthly staff schedule
Prepares work schedule to expedite workflow(s)
Maintain client relationship for multiple sites
Follows up on requests from clients
Maintain and prepare daily, weekly, and monthly reports
Assigns duties and examines work for accuracy
Balances all daily transactions
Completes weekly payroll
Completes daily, weekly, and monthly reports
Requirements:
Associate's degree or equivalent from two years college or technical school
or two years related experience and/or training
or equivalent combination of education and experience
Must have excellent oral and written communication skills
Proven ability to manage and provide leadership
Ability to read and comprehend instructions, short correspondence, and memos
Ability to speak effectively, present information in one on one and small group situations to employees
Ability to add, subtracts, multiply and divide
Ability to calculate figures and amounts such as discounts and interest
Ability to compute rate, ration and percent
Ability to define, as well as solve problems, collect data, establish facts and draw valid conclusions
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
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