Supervisor, C2C Job at Baxter (Heredia)

New

Supervisor, C2C

The Collections Supervisor is responsible for the collection processes and worki...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree with a major in finance, business, accounting, or economics a requirement
5+ years of experience in commercial collections, payment application, and credit analysis processes
Experience in Collection improvements
English C1 or higher
Expert in the invoice to cash processes
Understanding of credit analysis, payment application, and collection standard methodologies
Shared services operational experience
Ability to travel to the United States and/or Canada

Job Responsibility

Provide leadership in all components of the O2C processes with primary focus on Collections activities
Lead and empower a team of collection analysts and mentor collectors and provide guidance on collections methods the collector may apply
Advance the resolution of unresolved Dispute by bringing up through the management chain
Issue clear and accurate reports to the appropriate managers, both verbal and written, on results, issues, and proposed solutions
Set and achieve performance targets and carry out policies and procedures, ensuring all team members are aware and compliant
Assist staff in identifying, defining, and implementing process improvements, identify and present solutions for continuous process improvements and support staff in this process as well
Oversee Customer Disputes, supervise time to resolves and report out dispute trend analysis
Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles)
Issue periodic reports and charts to supervise status of Dispute inventory
Identify and present solutions for continuous process improvements

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

New

Sr Analyst, C2C

The Collections SR Analyst is responsible for maintaining their given portfolio ...

Location

Mexico , Ciudad de México

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or a related field
Minimum of 3 years of experience in commercial collections with the Mexican Government (a MUST)
Proven knowledge of accounts receivable and dispute management processes
Strong proficiency in Microsoft Office suite
English B2 or higher preferred
Proficient in JDE and GetPaid preferred
Experience in collections operational improvements preferred

Job Responsibility

Maintaining a given portfolio of customers and improving cash collection by reducing the aging
Identifying, resolving, and collecting past due invoices
Balancing accounts as needed
Providing excellent internal and external customer service
Completing daily activities as prioritized by GetPaid
Contacting customers on delinquent accounts for resolution and payment and recording all activities in GetPaid notes
Understanding customer profiles and their related sensitivities
Communicating account delinquency information to respective Sales personnel
Resolving unidentified payments and A/R related Disputes
Reviewing credit limit and risk issues with the Credit Supervisor and making recommendations

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

New

Sr analyst, c2c

The Collections SR Analyst is responsible for maintaining their given portfolio ...

Location

Mexico , Ciudad de México

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or a related field
Minimum of 3 years of experience in commercial collections with the Mexican Government (a MUST)
Proven knowledge of accounts receivable and dispute management processes
Strong proficiency in Microsoft Office suite
English B2 or higher preferred
Proficient in JDE and GetPaid preferred
Experience in collections operational improvements preferred

Job Responsibility

Maintaining a given portfolio of customers and improving cash collection by reducing the aging
Identifying, resolving, and collecting past due invoices
Balancing accounts as needed
Providing excellent internal and external customer service
Completing daily activities as prioritized by GetPaid
Contacting customers on delinquent accounts for resolution and payment and recording all activities in GetPaid notes
Understanding customer profiles and their related sensitivities
Communicating account delinquency information to respective Sales personnel
Resolving unidentified payments and A/R related Disputes
Reviewing credit limit and risk issues with the Credit Supervisor and making recommendations

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

New

Sr analyst, c2c

The Collections SR Analyst is responsible for maintaining their given portfolio ...

Location

México , Ciudad de México

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, or a related field
Minimum of 3 years of experience in commercial collections with the Mexican Government (a MUST)
Proven knowledge of accounts receivable and dispute management processes
Strong proficiency in Microsoft Office suite
English B2 or higher preferred
Proficient in JDE and GetPaid preferred
Experience in collections operational improvements preferred

Job Responsibility

Maintaining their given portfolio of customers and improving cash collection by reducing the aging
Identifying, resolving, and collecting past due invoices
Balancing accounts as needed
Providing excellent internal and external customer service
Completing daily activities as prioritized by GetPaid
Contacting customers on delinquent accounts for resolution and payment and recording all activities in GetPaid notes
Understanding customer profiles and their related sensitivities
Communicating account delinquency information to respective Sales personnel
Resolving unidentified payments and A/R related Disputes
Reviewing credit limit and risk issues with the Credit Supervisor and making recommendations

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Analyst, C2C

This is where your insights influence change. As a member of the Baxter Finance ...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Analyst, C2C

The Analyst, Collections position is uniquely positioned to make a tangible impa...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Analyst, C2C

The Analyst, Collections position is uniquely positioned to make a tangible impa...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Analyst, C2C

This is where your insights influence change. As a member of the Baxter Finance ...

Location

Costa Rica , Heredia

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process

Job Responsibility

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Supervisor, C2C

Baxter

Location:
Costa Rica , Heredia

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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Baxter

Location:Costa Rica , Heredia

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 26, 2026

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January 26, 2026