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Supervisor, C2C

https://www.baxter.com/ Logo

Baxter

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Location:
Costa Rica , Heredia

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Collections Supervisor is responsible for the collection processes and working with Disputes, Cash Apps and Credit The focus is on providing the services vital to efficiently and optimally support the DSO, past due percentage, and bad debt goals of the various regions.

Job Responsibility:

  • Provide leadership in all components of the O2C processes with primary focus on Collections activities
  • Lead and empower a team of collection analysts and mentor collectors and provide guidance on collections methods the collector may apply
  • Advance the resolution of unresolved Dispute by bringing up through the management chain
  • Issue clear and accurate reports to the appropriate managers, both verbal and written, on results, issues, and proposed solutions
  • Set and achieve performance targets and carry out policies and procedures, ensuring all team members are aware and compliant
  • Assist staff in identifying, defining, and implementing process improvements, identify and present solutions for continuous process improvements and support staff in this process as well
  • Oversee Customer Disputes, supervise time to resolves and report out dispute trend analysis
  • Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles)
  • Issue periodic reports and charts to supervise status of Dispute inventory
  • Identify and present solutions for continuous process improvements
  • Responsible for staff training and education, provide performance feedback and coaching to team members and prepare training programs for employees
  • Understand abilities needed to complete tasks

Requirements:

  • Bachelor’s degree with a major in finance, business, accounting, or economics a requirement
  • 5+ years of experience in commercial collections, payment application, and credit analysis processes
  • Experience in Collection improvements
  • English C1 or higher
  • Expert in the invoice to cash processes
  • Understanding of credit analysis, payment application, and collection standard methodologies
  • Shared services operational experience
  • Ability to travel to the United States and/or Canada
What we offer:
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
January 26, 2026

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