Supervisor AYS, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Cancun

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assist with guest calls and requests; Support management in supervising and training employees; Maintain quality standards and professional communication; Uphold company policies and protect company assets

Job Responsibility:

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Assist management in training, scheduling, evaluating, motivating and coaching employees
Serve as a department role model
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Speak using clear and professional language
Prepare/review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for an extended period
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Training opportunities
Development programs
Recognition
Holistic well-being focus
Inclusive work environment

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor AYS