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Supervisor-Audio Visual

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervisor-Audio Visual position at W Kuala Lumpur, part of Marriott International. Responsible for AV equipment setup, operation, troubleshooting, and maintenance for events. Includes supervisory duties, guest service, and adherence to company standards and safety protocols.

Job Responsibility:

  • Verify that AV equipment needed is in the inventory before event
  • Set-up, operate, and troubleshoot all equipment, devices, and systems
  • Ensure all equipment is fully operational, repair/clean when necessary
  • Tape down/dress loose wire/cable
  • Label broken equipment
  • Check delivered equipment and room set-up against Banquet Event Order
  • Communicate additions or deletions to flowsheets
  • Break-down, remove, and secure equipment
  • Set-up and maintain property’s portable audio system
  • Operate and maintain house audio system
  • Assist and instruct guests/customers regarding proper usage/operation of AV equipment
  • Up-sell AV services
  • Monitor equipment operation
  • Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book
  • Assist management in hiring, training, motivating and coaching employees
  • serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow company policies and procedures
  • Report accidents, injuries, and unsafe work conditions
  • complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • listen and respond appropriately to employees’ concerns
  • Ensure adherence to quality expectations and standards
  • identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Visually inspect tools, equipment, or machines
  • Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Enter and locate information using computers/POS systems
  • Move up and down stairs/service ramps
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High School diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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