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Supervisor of administrative services for clinics, responsible for supervision of clinical support staff, administrative operations, EMR training, system administration, payroll, safety, HR administration, clinician licensing, and records keeping across multiple sites.
Job Responsibility:
Supervision of Clinical Support Staff: Hires, trains and directs support staff
Performs performance reviews
Develops schedules
Evaluates support staff productivity
Leads support staff meetings
Assigns and oversees special projects
Administrative operations and office management: Oversees daily aspects of office functioning
Monitors day to day activities of support staff
Coordinates physician and therapist scheduling
Establishes and monitors protocols for support staff
Collaborates with BHS Leadership to establish policies and procedures
EMR Training: Teaches annual formal classes on the use of EMR
Provides formal training on the use of EMR to BHS new associates and medical residents
Creates and refreshes training materials
Monitors billing batch errors
Administration of EMR/billing system in collaboration with System Administrator and management: Assists with installation and upgrades
Leads testing for administrative sections of the system
Supervises change efforts with support staff for new technologies
Updates billing related tables
Payroll: Monitors payroll for all hourly and administrative employees
Checks and approves Advocate Works for 20+ employees
Manages holiday schedule
BHS Safety Steward: Ensures all necessary safety materials are appropriately displayed
Participates in hospital committees and meetings
Acts as the Department Safety Liaison
Monitors BHS space and electronic environment to ensure safety
Monitors BHS Safety Issues log
Trains administrative staff on safety protocols
BHS Human Resources Administration: Maintains accurate and up-to-date HR files on staff and students
Primary liaison to HR Direct
Represents HR compliance at BHS audits and surveys
Clinicians' license management, paneling, and malpractice insurance: Assures clinicians' and psychiatrists license management
Supervises timely paneling of BHS staff with insurers
Oversees malpractice insurances for BHS clinical staff
BHS records keeping: Initiates and supervises PHI files archives
Supervises chart keeping
Serves as a liaison to medical records and releases of information
Requirements:
Associates Degree in business administration, healthcare administration or related field
2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience
3 - 5 years of supervisory experience
Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
Strong interpersonal and communication skills
Strong analytical, organizational and problem-solving skills
Strong customer service skills
Strong electronic billing skills
Ability to travel to other Advocate sites and external facilities to attend meetings
Ability to work under time constraints and stressful situations
Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks
What we offer:
Paid Time Off programs
Health and welfare benefits (medical, dental, vision, life, and Short- and Long-Term Disability)
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits (adoption assistance and paid parental leave)
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance