Supervisor- iShop Barbados

• Supporting the daily operational, sales, service, and customer experience functions of the iShop store
• Assisting in ensuring the efficient execution of retail operations, achievement of sales and service targets, inventory accuracy, team supervision, and compliance with company and Apple standards
• Supervising day-to-day operations
• Assisting with opening and closing procedures
• Ensuring proper cash handling, reconciliations, and operational controls
• Supporting enforcement of company policies
• Assisting in maintaining store security and inventory protection measures
• Escalating operational issues, customer complaints, and risks to management
• Supporting achievement of store sales, service, and profitability targets
• Assisting in driving key performance indicators
• Leading by example on the sales floor
• Supporting upselling, cross-selling, and service attachment opportunities
• Assisting staff in achieving individual and team sales goals
• Delivering and maintaining a premium customer experience
• Assisting in resolving customer concerns and escalations
• Ensuring the sales floor remains customer-ready
• Promoting strong customer relationship management
• Supporting coordination of customer service and device service activities
• Assisting in ensuring timely communication and updates to customers
• Coordinating with service personnel
• Monitoring service workflow
• Assisting with inventory counts, reconciliations, and stock management
• Ensuring inventory transfers and movements are properly documented
• Monitoring stock availability
• Ensuring products, displays, pricing, and promotional materials are presented according to company standards
• Supporting implementation of promotional campaigns, launches, and visual merchandising initiatives
• Providing day-to-day supervision and support to store staff
• Assisting with staff scheduling and shift coordination
• Supporting coaching, training, and performance development initiatives
• Monitoring punctuality, attendance, grooming, and professionalism of staff
• Promoting a culture of accountability, teamwork, and customer service excellence
• Assisting with in-store marketing activities and promotional execution
• Participating in social media campaigns, promotional videos, photography, and marketing initiatives
• Supporting efforts to drive customer engagement and foot traffic
• Preparing operational and sales reports
• Responding to emails and operational requests
• Maintaining accurate operational documentation and records
• Assisting management with operational analysis and store improvement initiatives

• Minimum 2–3 years’ experience in retail supervision, preferably within electronics, technology, or premium retail environments
• Experience supervising both sales and service operations is an asset
• Strong understanding of retail KPIs and customer engagement
• Proficiency in Microsoft Office and retail systems
• Strong interpersonal and communication skills
• Ability to work flexible retail hours including weekends and holidays where required
• Must maintain confidentiality of company and customer information
• Must comply with all company policies and procedures
• May be required to work across multiple store locations as operationally required
• May be required to participate in training, certifications, and promotional activities as directed by management

Experience supervising both sales and service operations is an asset