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MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration.
Job Responsibility:
Plan, manage, review, and execute the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales
Hire, train, coach a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration
Manage and review all operating expenses at assigned facility
Manage hiring and firing of all personnel at assigned facility
Manage all inventory items assigned to facility
Oversee and review all safety and financial audits
Make sure the location has a schedule board and it is updated daily
Make sure all Field Service team members understand and follow all procedures and processes implemented by CI team
Monitor performance metrics and allocate resources as necessary to ensure high quality service at optimal efficiency
Develop a documented succession plan for their location
Provide coaching and feedback to all employees
Requirements:
High school diploma or GED and ten (10) or more years of related experience or an equivalent combination
Specific knowledge of field service duties required
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive, driven work ethic required
Strong interpersonal, analytical, and problem-solving skill required
Ability to remain calm and clear-headed in an emergency required
Good communication skills required
Ability to lift/carry up to 50 pounds as well as the ability to lift bulky objects
Ability to perform neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling