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We’re looking for 2 Base Supervisors to lead and support our team of Civil Enforcement Officers delivering parking enforcement services, one at our High Wycombe base and the other at Aylesbury. This is a fantastic opportunity to play a key role in keeping the borough moving safely and efficiently while developing and supporting a high-performing team.
Job Responsibility:
Manage and support a contract-based team of Civil Enforcement Officers
Oversee daily operations across the enforcement contract
Ensure operational and contractual requirements are consistently met
Monitor performance against KPIs and drive continuous improvement
Analyse performance data and implement corrective actions where needed
Manage team performance, including appraisals, training, and disciplinary investigations
Conduct fleet checks to ensure vehicles are safe, compliant, and suitable for operational use
Verify driver check sheets and operational documentation
Ensure reports, statements, and incident paperwork are completed accurately and on time
Maintain high standards of Health & Safety for yourself and the wider team
Ensure activities align with company policy, contract specifications, and client expectations
Requirements:
Minimum 3 years’ experience in a supervisory role
Strong interpersonal skills and the ability to build positive relationships with colleagues, clients, and stakeholders
Experience in a customer-facing environment
Excellent verbal and written communication skills
Strong organisational and problem-solving abilities
Good IT literacy, including Microsoft Office (Word, Excel, Outlook)
The ability to work independently, prioritise tasks, and remain calm under pressure
Experience in parking enforcement, local authority services, or regulated operational environments would be highly beneficial
Occasional travel within Buckinghamshire, candidates with Driving Licence preferred
Nice to have:
Experience in parking enforcement, local authority services, or regulated operational environments
Driving Licence
What we offer:
20 days annual leave plus 8 Bank Holidays
Company pension scheme
Ongoing training and career development
Employee discount scheme
Supportive working culture focused on wellbeing and development