Supervisor - Field Operations

• Manage and be accountable to predetermined metrics
• Mentor a team performing local customer drops
• Ensure availability of install and drop crew is accounted for in workforce management
• Liaising with other field teams to report drops are ready for installation as scheduled
• Assisting in scheduling the install and drop crew with workforce management
• Driving accountability within the drop crew to ensure timely and cost-effective work is performed
• Ensuring all work orders are completed
• Providing quick response, communication and resolution of utilities cut in error
• Inspect and approve vendor invoices related to locate and drop charges
• Participate in developing and refining MSAs with vendor partners
• Work with inventory management to ensure the proper inventory levels are on hand or ordered per forecasted production

• Broad knowledge of network - fiber networks preferred
• Management of installation and or customer facing crews
• Ability to establish and maintain effective reporting and metrics
• Excellent problem solving and decision-making ability
• Customer service best practices
• Expectation and performance management
• Creating effective solutions to advance vendor relationships to partnerships
• Observant with strong attention to detail
• Effective verbal and written communication skills
• Strong integrity with an objective logical approach
• 3+ years supervising team members and construction vendors connecting and activating internet customers
• Stellar management of customer facing team members
• Strong knowledge of FTTx installation and OSP practices
• Proficient computer skills
• Strong entrepreneurial spirit
• Prior experience working with and managing vendors

If you don't have the fiber network experience, this would be a great opportunity to learn!

• Generous benefits
• Reasonable accommodation for individuals with disabilities