Superstore Manager

• Take full accountability for achieving and exceeding agreed sales and contribution targets, monitoring KPIs and implementing actions to drive performance
• Oversee stock flow from donation to sale, ensuring efficient processing, strong visual merchandising and maximum resale value
• Lead, motivate and develop a team of staff and volunteers, managing recruitment, rotas, performance reviews and ongoing training
• Deliver excellent customer and donor service, promote the shop within the local community and drive engagement through events and social media
• Maintain full responsibility for Health & Safety, premises management, cash handling, compliance and overall site accountability as key holder

• Experience managing a retail store or similar commercial unit
• Strong people management and motivational skills
• Excellent merchandising and stock management capability
• Proven ability to meet sales targets in a target-driven environment
• Commercial awareness, sound judgement and strong organisational skills
• Flexibility to work weekends and willingness to support other Hospice shops when required
• A full clean driving licence (desirable)

A full clean driving licence

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review