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Responsible for the overall planning, supervision, and management of the Transmission & Distribution (T&D) department including construction, maintenance, and repair of the water distribution system and company facilities. Ensures safe, reliable, regulatory-compliant service while delivering strong customer experience, operational efficiency, financial performance, and employee development. Provides both field leadership and departmental management oversight including scheduling, crew supervision, emergency response, budgeting, regulatory compliance, and continuous improvement initiatives.
Job Responsibility:
Plan, schedule, and coordinate maintenance, installation, and repair projects
Assign crews based on job requirements and workforce capability
Supervise and inspect construction, maintenance, and repair activities
Oversee emergent and after-hours work and participate in emergency callout rotation
Conduct field investigations and site inspections for complaints and planned projects
Monitor contractor work quality, materials usage, and compliance
Oversee mark-out contractor field operations and billing
Maintain T&D facilities, shop areas, yards, and fleet equipment
Support investigation and repair activities on a 24-hour emergency basis
Act as departmental safety leader and conduct safety inspections
Ensure compliance with environmental, water quality, and safety regulations
Enforce company policies, procedures, and best practices
Maintain required documentation, recordkeeping, and permits
Identify hazards and implement corrective actions
Promote safety culture and safe work practices
Directly supervise staff and oversee union workforce operations
Evaluate crew productivity and efficiency
Train, coach, and develop employees
Maintain labor relations and effective communication with bargaining units
Manage staffing, scheduling, and performance expectations
Foster teamwork, accountability, and customer service focus
Prepare and execute operating and capital plans
Manage departmental financial performance and coding of expenses
Establish and maintain inventory levels and materials control
Monitor and report Key Performance Indicators (KPIs)
Track and reduce non-revenue water (NRW)
Support operational forecasting, analytics, and continuous improvement
Respond to residential, commercial, and municipal customer issues
Coordinate with regulatory agencies, vendors, contractors, and internal departments
Ensure reliable service delivery and superior customer experience
Represent department during emergencies and public interactions
Requirements:
High School Diploma/GED is required
Associate or Bachelor’s degree preferred (engineering, business, or related field)
5-10 years water utility or construction/maintenance experience
Progressive supervisory or leadership experience preferred
Experience in unionized environment preferred
Water distribution systems operations and construction expertise
Blueprint and map interpretation
Leadership, decision-making, and planning ability
Budgeting and business acumen
Regulatory and safety compliance knowledge
Communication and relationship management skills
Ability to multitask and operate under pressure
Must be available for emergency response and extended hours
Valid driver’s license required
Nice to have:
Associate or Bachelor’s degree preferred (engineering, business, or related field)
Progressive supervisory or leadership experience preferred