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Superannuation Member Specialist | Leading Industry Fund. The Role Are you a superannuation professional looking to step into a high-performance, member-first environment? Join one of Australia's top-tier industry funds as a Superannuation Specialist. This is a technical, SME-level service role where you will guide members through complex retirement journeys with accuracy, empathy, and legislative precision.
Job Responsibility:
Technical Member Support: manage inbound enquiries via phone, email, and webchat, acting as a technical point of escalation for superannuation products
Product Expertise: provide detailed information regarding Accumulation and Pension schemes while ensuring strict adherence to current superannuation legislation
Retention & Advocacy: identify member needs and facilitate warm referrals to internal Financial Planning and Banking specialists to support member outcomes
Complex Problem Solving: take full ownership of intricate member and employer enquiries, coordinating with third-party administrators for swift resolution
Process Improvement: contribute to the fund’s growth by identifying service gaps and participating in targeted outbound member engagement campaigns
Requirements:
Direct Superannuation Experience: proven track record working within a Superannuation Fund
Legislative Knowledge: deep understanding of the superannuation landscape, specifically around Pension and Accumulation product structures
RG146 Compliance: candidates who are already RG146 qualified will be highly prioritised
Advanced Communication: ability to translate complex legislative concepts into simple, actionable information for members
Performance Focus: proven ability to hit KPIs, including NPS and SLAs, in a fast-paced environment
What we offer:
Specialist Pathways: clear career progression into technical SME or leadership roles
Professional Growth: ongoing CPD training to keep your industry knowledge at the forefront
Hybrid Balance: enjoy a mix of CBD office culture and work-from-home flexibility
Stability: join a highly respected fund known for member advocacy and long-term performance