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Superannuation Specialist

Australia, Melbourne · Job Posted July 13, 2026
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Job Responsibility

  • Manage inbound calls, providing tailored solutions regarding superannuation and retirement products
  • Build strong rapport with members, demonstrating genuine empathy for their individual needs
  • Collaborate with internal operations teams to ensure accurate, first-contact resolution of complex issues
  • Stay up-to-date with industry regulations and changes to effectively guide members

Requirements

  • Experience in a similar role required
  • Proven customer service experience within the superannuation or retirement industry
  • RG146 compliance is highly preferred
  • Exceptional active listening and verbal communication skills
  • Sound knowledge of superannuation products, retirement planning, and regulatory requirements
  • Experience using CRM systems and knowledge bases
  • Commitment to hitting KPIs and performance targets

Nice to have

RG146 compliance is highly preferred

What we offer

  • Competitive $80k package including super
  • Dynamic, supportive team environment in a prime CBD location
  • Comprehensive, fully office-based training

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