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Job Responsibility:
Oversees housekeeping, food and nutrition, hospital stores, transportation, and linen services in patient care areas
Schedules work and ensures established standards of quality and quantity are met
Interviews, hires, evaluates, and disciplines staff
Resolves patient complaints and service related problems
Identifies areas for improvement and ensures appropriate resolution is achieved
Verifies time worked and timecards
Trains employees on working procedures, operation and use of new equipment and materials, safety and University policies
Schedules employees for in-service training programs
Forecasts and orders supply from external venders for patient care, central department and linen operations using manual and computer systems
Ensures adequate supplies are received in a timely manner to meet the needs of customers, while controlling waste and misuse
Participates in the collection of quality control and quality assurance data to meet the requirements of New York State Department of Health, JCAHO, OSHA, and other regulatory agencies, as well as department standards
Conducts routine operational meetings with staff
Conducts in-service training programs for staff and other department personnel
Conducts monthly classes for Unit Support Assistant Program
Responsible for resolving patient complaints and service-related problems in assigned patient care areas
Ensures departmental cleaning expectations are achieved for assigned areas
May assist in development of departmental budget and oversees operating budget