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This position is well suited to individuals who are looking to gain hands-on experience in a fast-paced workplace. Working shift pattern is 40 hours per week, between Monday and Sunday (on a rota basis) from 4th June 2026 to 4th September 2026.
Job Responsibility:
Follow the service standards of the reception team to ensure total guest satisfaction
Assist guests on arrival/departure in a friendly manner following check in/out procedures
Carry out day-to-day general administration: answer the telephone, take messages and assist with inquiries
Assist with any problems arising whilst on shift
Report guests comment and complaints to the Manager
Operate a handover system between each shift
Ensure the reception area is kept clean and tidy, and well stocked
Act quickly and efficiently during emergency situations
Perform other hotel related operational tasks as assigned by management
Requirements:
Positive, can-do attitude
Passion for delivering exceptional customer service within the hospitality industry