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This position is well suited to individuals who are looking to gain hands-on experience in a fast-paced workplace. Working shift pattern is 40 hours per week. We are hiring 3 Summer Receptionists.
Job Responsibility:
Follow the service standards of the reception team, to ensure total guest satisfaction
Assisting guests on arrival/departure in a friendly manner following the check in/out procedures
Carry out the day-to-day general administration: answer the telephone, take messages and assisting with inquiries
Assist with any problems arising whilst on shift, reporting guests comment and complaints to the Manager
Operate a handover system between each shift
Ensure that the reception area is kept clean and tidy, and well stocked
Act quickly and efficiently during emergency situations
Perform other hotel related operational tasks as assigned by management
Requirements:
Positive, can-do attitude
passion for delivering exceptional customer service within the hospitality industry