Summer Intern, UX Research

• Support UX research projects that inform improvements to AXS B2C and B2B products
• Assist in planning and conducting qualitative research (e.g., interviews, usability tests)
• Help prepare study materials such as discussion guides, surveys, and test plans
• Observe and help moderate research sessions
• Take notes and assist with organizing research findings
• Help analyze data and identify key themes and insights
• Contribute to reports, presentations, and research summaries shared with Product and Design teams
• Learn how research connects to product strategy, analytics, and client needs
• Gain exposure to client personas such as Ticketing Managers, Marketers, and Promoters — and understand the “jobs to be done” for each
• Learn to use a variety of research and collaboration tools (e.g., Google Suite, Excel, user testing platforms like Lyssna, and AI-powered tools such as ChatGPT Enterprise and Dovetail)

• Currently pursuing a degree in Human–Computer Interaction (HCI), Psychology, Sociology, Human Factors, Design, or a related field
• Coursework or academic experience in user research, research methods, or design thinking
• Interest in both qualitative and quantitative research methods
• Strong curiosity about how people use digital products
• Comfort organizing information and identifying patterns in data
• Strong written and verbal communication skills
• A collaborative mindset and eagerness to learn
• The internship requires a minimum of 24 hours per week during the Summer

Passion for live events, music, sports, or entertainment is a plus

• Hands-on experience working on real product research projects
• Mentorship from experienced UX Researchers and Product Designers
• Exposure to research tools, processes, and best practices used in industry
• Experience presenting findings to cross-functional teams
• A stronger portfolio with research artifacts (where appropriate)
• A deeper understanding of how research drives product strategy in a fast-paced environment