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The Summer Camp Assistant (SCA) plays a vital role in ensuring high-quality customer service and operational support for summer camp and conference guests. SCAs assist with building preparation, check-in and check-out processes, guest services, and facility management, all while maintaining professionalism and attention to detail.
Job Responsibility:
Ensure facilities meet cleanliness, safety, and functionality standards, including conducting room inventory checks and preparing camp buildings for guest arrival
Maintain common areas and guest spaces according to required standards
Greet guests professionally, provide essential stay information, assign rooms, and distribute keys/fobs while enforcing security policies
Provide excellent customer service by addressing guest inquiries, resolving complaints, and ensuring guest needs are met
Monitor premises for safety hazards, security breaches, and emergencies, responding as needed
Execute check-out procedures, including room inspections, key/fob collection, resetting facilities, and reporting damaged or missing items
Complete hands-on training in building preparation, guest services, check-in/check-out procedures, and emergency response
Attend staff meetings and participate in practical training exercises to enhance service delivery and teamwork
Serve on-call overnight to assist camp and conference guests and respond to emergencies
Work complimentary desk hours in occupied residence halls outside of check-in/check-out periods to provide exceptional customer service
Perform other duties as assigned
Requirements:
Leadership experience
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Time management and organizational abilities
Have a minimum 2.50 cumulative GPA
Be a full-time EKU student (enrolled in at least 12 credit hours as an undergraduate student or 9 credit hours as a graduate student) for the Fall 2026 semester, or be enrolled in summer courses
Must be in good judicial standing with the University