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Summer 2026 Employee Products & Experience Designer Intern

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Overland Park ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

26.00 - 47.00 USD / Hour
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Job Description:

This is an 11-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact. The Experience Design Intern will conduct structured research and discovery, including interviews and workshops, to uncover both explicit pain points and latent employee needs across lifecycle journeys. They will map current-state journeys, identify friction and breakdown points, and define high-impact “moments that matter” across personas. Through rigorous pain point analysis, they will cluster friction themes, quantify impact, and connect root causes to system and process gaps. The intern will design future-state journey blueprints that translate insights into prioritized opportunity areas aligned to business and human impact. Finally, they will synthesize complex findings into clear visual artifacts and executive-ready narratives that drive informed decision-making and product prioritization.

Job Responsibility:

  • Conduct qualitative and quantitative research — including interviews and workshops — to uncover explicit and latent employee needs across lifecycle journeys
  • Map current-state employee journeys, identify friction points and breakdowns, and define high-impact “moments that matter” across personas
  • Analyze and cluster pain points, quantify impact where possible, and connect root causes to underlying systems and process gaps
  • Design future-state journey blueprints that translate insights into prioritized experience improvement opportunities
  • Synthesize research findings into clear, executive-ready storytelling artifacts that drive product decisions and cross-functional alignment

Requirements:

  • At least 18 years of age
  • Legally authorized to work in the United States
  • Must be actively enrolled in a Bachelors or Graduate degree program
  • Master’s degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field
  • Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts
  • Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations
  • Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact
  • Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms
  • Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling
  • Curiosity about AI-enabled personalization, workflow automation, and digital employee platforms
  • Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences
What we offer:

Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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