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The Suites Manager is responsible for managing the suites food and beverage operation for both game day and non-game day events, reporting to senior leadership.
Job Responsibility
Overseeing the suites food and beverage operation, including quality control, staffing and payroll, event preparation, kitchen operations, inventory, and ordering
Training, developing, communicating with, and motivating team members
Spending at least 60% of time on the floor incorporating supervising, coaching, and training
Implementing and maintaining a guest service and management philosophy that serves as a guide to team members
Developing premium menus including delivery, presentation, and standards
Maintaining relationships with multi-year premium suite holders as well as individual game rentals
Conducting daily pre-shift meetings to update staff on daily goals and objectives
Ensuring that all equipment is in proper operational condition and is cleaned on a regular basis
Performing other related duties, tasks, and responsibilities as required
Requirements
Prior supervisory experience in premium services or sales
At least 3 years as a supervisor or lead
Ability to support the development of team members
Ability to work an event-based schedule including evenings, weekends, and holidays
Financial and quality service responsibilities
Commitment to delivering exceptional guest and associate experiences