Suites Coordinator Job at Legends Global (New Orleans)

Job Responsibility

Responsible for working closely with Suite Owners/Administrators to coordinate information to ensure an excellent game day experience
Answer calls and emails in a timely manner
Must have extensive knowledge of food and beverage menu, specials and services offered
Provide Suite Owners/Administrators with information that requires a comprehensive knowledge of menus, company policies, practices and operations
Responsible for updating and maintaining Quest
Maintains Suite Owner information in a confidential manor
Candidate must handle inquiries, requests and present information in a professional manner
Ability to explain and answer questions about menu items, specials, company policies and operations in detail
Must be able to quickly and efficiently enter orders into Quest
Must be able to pull and produce appropriate reports for back of the house and front of the house on a daily basis
Must be able to up sell in a professional manor
Finalize any billing inquiries
Compile information using various sources
organize reports
perform calculations, and updates as necessary
Independently responds to inquiries, verbally or in writing, must have the ability to work independently in a multi-tasking customer service setting
Has frequent contact with company executives and with executive personnel outside of company
Maintains positive public relations with inter-departmental and outside contacts at all times
Prioritizes work to meet deadlines with minimal guidance as to established times
Must be efficient and accurate with data entry
Must type 40 wpm with accuracy
May be needed in many different areas on emergency situations
Maintain the Suites office, its equipment and supplies
Other duties and projects as assigned

Requirements

Customer service and communication skills
Fast-paced problem-solving skills
Build buyer/seller relationships
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance standard
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
Finger, hand, and wrist dexterity
1-3 years of administrative assistant experience required
Excellent organizational, written and verbal communication and interpersonal skills
Strong proficiency in Word, Excel and PowerPoint required, and the ability to learn and apply varied computer programs
Knowledge and experience working with a POS system
High School Diploma required, associate degree preferred

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