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The Suite Sales Coordinator plays a critical support role in delivering a high-end VIP suite experience within a fast-paced sports and entertainment environment. This position is ideal for a detail-driven professional who enjoys marketing, selling, and executing premium experience while taking pride in operational excellence. The coordinator works closely with the Senior Sales Manager to support over 210 suites, ensuring seamless communication, order accuracy, and event preparation. This role operates in a dynamic sports and entertainment setting supporting premium suite operations. Flexibility during peak seasons and event days may be required.
Job Responsibility:
Serve as a primary point of contact for suite clients via high-volume email and phone communication
Assist in marketing and selling premium suite experiences while maintaining exceptional customer service standards
Accurately process and manage suite catering and event orders with extreme attention to detail
Support pre-planning and coordination for suite events, ensuring all logistics are organized and executed efficiently
Maintain organized records, timelines, and client communications
Collaborate with internal departments to support successful event delivery
Follow direction from the Senior Sales Manager while demonstrating initiative and accountability
Troubleshoot client requests and resolve issues in a professional, timely manner
Contribute to a positive, team-oriented environment focused on premium guest experiences
Requirements:
Strong organizational skills with exceptional attention to detail
Ability to manage high email and phone volume in a fast-paced environment
Interest in marketing, sales, and premium hospitality experiences
Pride and enthusiasm for working in sports and entertainment
Excellent written and verbal communication skills
Ability to multitask, prioritize, and meet deadlines
Professional demeanor with strong customer service instincts
Comfortable taking direction while working independently
Nice to have:
Administrative or sales support experience
Hospitality, event coordination, or sports & entertainment background
Experience managing client orders or event logistics