Suite Experience Manager Job at Four Seasons (Kailua-Kona)

Assistant Suite Experience Manager

At Four Seasons, we are driven by the belief that exceptional service starts wit...

Location

United States of America , Kailua-Kona

Salary:

56600.00 - 68000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1–3 years of experience in luxury hospitality, guest services, or a customer‑facing role preferred
Warm, polished, and professional presence with a genuine passion for guest service
Strong verbal and written communication skills and emotional intelligence
Ability to multitask, stay organized, and prioritize in a fast‑paced environment
Solution‑oriented mindset with developing service recovery and problem‑solving skills
Strong attention to detail and reliable follow‑through on guest and operational needs
Proficiency with Microsoft Word, Excel, and Outlook
Working knowledge of Opera PMS preferred
Flexible availability, including weekends and holidays as required in a 24/7 resort operation

Job Responsibility

Support the end‑to‑end suite guest experience, assisting with pre‑arrival planning, in‑stay coordination, and post‑departure follow‑up
Act as a point of contact for suite guest needs during their stay, ensuring requests and preferences are handled with care and efficiency
Assist with service recovery by addressing guest concerns promptly and professionally once fully trained
Collaborate closely with Suite Experience Managers and resort partners (Front Office, Housekeeping, Food & Beverage, etc.) to ensure seamless communication and service delivery
Maintain accurate and detailed guest profiles, preferences, and notes in Opera PMS and related systems
Help coordinate special requests, amenity deliveries, VIP arrangements, and guest celebrations
Provide operational support during peak periods, colleague absences, or special events
Participate in trainings, briefings, and departmental meetings to support personal and team development
Consistently demonstrate Four Seasons EMPact values in all guest and colleague interactions

What we offer

An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs

Fulltime

Lounge Experience Manager

Our live music lounge will be a standout destination within the Anguilla social ...

Location

Anguilla , West End

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Fluent in English, written and verbal
Post-secondary education specializing in hotel/restaurant management or culinary arts, or equivalent experience
At least 3-5 years’ previous management experience in a luxury hospitality environment with Forbes Five-Star experience
Ability to promote best practices and set high standards of Food & Beverage excellence
Must be familiar with global food and beverage trends and cuisines
Passion for learning and teaching
Professionally respected within the field of F&B
Computer savvy with Microsoft Office Suite

Job Responsibility

Lead the daily operations of the lounge, ensuring service standards are consistently exceptional
Champion the Four Seasons culture of care, professionalism, and collaboration
Drive financial performance by managing revenue, controlling costs, and maximizing profitability
Oversee the beverage programme (requiring extensive bar knowledge), ensuring quality, innovation, and strong commercial results
Partner with People & Culture to recruit, train, and develop a motivated, high-performing team
Continuously enhance the guest experience, ensuring the lounge remains a vibrant and desirable destination

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Dock Experience Manager

As part of the talented Freedom Boat Club Operations team, the Dock Experience M...

Location

United States , Fort Lauderdale

Salary:

52000.00 - 62400.00 USD / Year

Herbruck Poultry Ranch

Expiration Date

Until further notice

Requirements

Pass a background check and drug screen
High school diploma or equivalent
Associate’s or Vocational degree
Must be at least 21 years of age
Valid driver’s license
Ability to maintain a calm, positive attitude during periods of high activity
Strong verbal and written communication and people skills
Must be a self-starter and capable of working unsupervised
Managerial and diplomacy skills
Organizational skills and attention to detail

Job Responsibility

Hire, train, and supervise all dock level personnel
Ensure all dock staff have proper certifications and up-to-date training
Ensure all best practices and SOPs are communicated and adhered to
Develop monthly dock staff schedule to maximize efficiency and review and approve payroll
Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
Ensure adequate inventory and supply levels are being maintained at each location
Correspond with members on all location related issues including complaints, fuel disputes, vessel damages and miscellaneous dock charges
Investigate member misconduct and complete all incident reports

What we offer

Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Wellbeing program
Product purchase discounts

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Care Experience Manager

Join a Company That Puts People First! Thrive Specialty Pediatric Care is one of...

Location

United States , Lubbock

Salary:

40000.00 USD / Year

Aveanna Healthcare

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
College Degree a plus
Proficient in English
bilingual skills are a plus
Healthcare experience is highly preferred
Proficiency in Microsoft Office Suite (Word and Excel)
Strong organizational skills, ability to multitask, and thrive in a team environment
Willingness to work an after-hours on-call schedule

Job Responsibility

Coordinate staffing needs and manage caregiver schedules
Organize orientation and training for new caregivers
Manage shift coverage for absences or tardiness
Monitor and address cost containment to ensure efficient case assignments
Evaluate and support staff performance with a positive approach
Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis)
Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed)
Build and maintain strong relationships with caregivers and patients to ensure top-tier service
Demonstrate problem-solving skills, initiative, and sound judgment
Uphold and adhere to company policies and procedures

What we offer

Health, Dental, Vision, and Company-paid Life Insurance
Paid Holidays, Vacation Days, and Sick Days
Quarterly Bonus Opportunities
Mileage Reimbursement
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan with a 15% Discount
Tuition Discounts and Reimbursement Program (conditions apply)
Nationwide Presence with Advancement Opportunities
Employee Recognition Programs and Relief Fund
Structured New Hire Orientation

Fulltime

Brand Experience Manager

Aspinal of London are seeking a highly organised, solution focused creative indi...

Location

United Kingdom , London

Salary:

Not provided

Aspinal of London

Expiration Date

Until further notice

Requirements

Experience in project management, preferably in a creative or design-related field
Strong organisational and time management skills, with the ability to prioritise and multitask effectively
Excellent communication and interpersonal skills, with the ability to collaborate and coordinate with cross-functional teams
Familiarity with industry-standard design software, such as Adobe Creative Suite
Attention to detail and a commitment to delivering high-quality work
Ability to work independently and take initiative, while also being a team player
A passion for creativity, design, and staying up to date with industry trends

Job Responsibility

Assist the Senior Art Director in planning, organising, and executing creative projects from concept to completion such as windows, in store displays, shop refits, store maintenance issues and brand events
Collaborate with internal teams to ensure project objectives are met and communicated
Manage project timelines, resources, and budgets to ensure projects are delivered on time and within budget. (PO System)
Conduct research and gather information to support the development of creative concepts and strategies
Assist in the creation and presentation of project proposals
Manage project documentation and filing, including project briefs, contracts, and other relevant materials
Coordinate and communicate with external stakeholders, such as clients, vendors, and freelancers, to ensure project requirements are met
Monitor project progress, identify potential issues, and proactively propose solutions to ensure project success
Conduct regular project status meetings and provide updates to the Senior Art Director and other team members
Assist in quality control and ensure all deliverables meet the highest standards of creativity and brand consistency

Fulltime

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

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Suite Experience Manager

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