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The Four Seasons Resort Hualalai is looking for a Suite Experience Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the team, the Suite Experience Manager works across disciplines to deliver an exceptional experience.
Job Responsibility:
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell
Make independent decisions regarding work and work assignments – assigning suites and guests amongst the Suite Concierge team
Resolves customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating from the Resort Concierge Desk (i.e., limousines, car rentals, flowers, tours), sells and promotes the Hualalai Resort and Four Seasons Resort amenities and services, works closely with the Hualalai Resort outlets to ensure smooth handling of guest requests
Processes packages, faxes, messages, and mail which may be either
Must be familiar with island and activities offered by recommended vendors
Works closely with other departments to ensure smooth handling of guest requests
Take ownership of projects given and deliver those in a timely manner
Requirements:
Successful candidate must possess legal work authorization in United States
Excellent personal presentation
Attention to detail and the ability to multitask are required
Strong problem skills
The ability to work autonomously
A positive and professional attitude
Team player
Excellent communication skills both orally and written
Demonstrated ability to interact with guests, employees, and third parties
Flexible schedule and the ability to work all shifts including weekends and holidays
Proficient in Word, Excel, and Power Point
Strong Customer Service Skills
What we offer:
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana