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ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Suite Attendant for Adventist Health Arena. Responsible for working in the Suites for the facility.
Job Responsibility:
Maintain a commitment to customer service and guest satisfaction
Perform all guest contact activities such as serving food and beverage, answering guest questions, etc. in a cordial, efficient and professional manner
Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature
Assist in food, beverage, equipment, China, glass and silverware inventories on a predetermined basis
Maintain a cooperative, team-like attitude in working with supervisors and fellow employees
Enforce all sanitation procedures including safety guidelines and OSHA requirements
Organizing equipment for an event as well as cleaning, maintaining, and looking after equipment during and after functions
Make sure all storerooms are clean, organized and secured
Immediate communication of special requests, guest problems or concerns to Suite Supervisor
Follow all designated opening and closing procedures to ensure areas are secure and energy efficient
Follows all rules and regulations which apply to the food and beverage operations and to ASM GLOBAL Food and Beverage Division
Ensure the proper handling and cleaning of all equipment, China, glass and silver
Perform any reasonable requests assigned by management for the arenas staffing and performance needs
Verify and set-up all pre-game/event orders
Identify suite host and properly introduce yourself
Take and place game day food and beverage orders
Set-up and check on game day food and beverage orders and serve guests until the end of the event
Replenish food, beverages, condiments and utensils as needed
Maintain standard of orderliness and cleanliness of suite throughout the event
Obtain signatures from the host on charges in a timely manner
Clear all items from the suite and clean all surfaces and chafing dishes in suite
Reset suite for next function, complete closing functions
Check out with supervisor or manager
Requirements:
Must be 21 years or older
Minimum one-year formal experience as Banquet Server for a conference center banquet facility, arena, full service hotel or restaurant operation
Must have good customer service skills and the ability to develop and enhance guest loyalty
Must follow all ASM GLOBAL-SAVOR policies and procedures
Must be able to work flexible hours, nights, weekends and holidays
Must be able to obtain a Food Handler's Permit upon hire
Attend all ASM GLOBAL Alcohol and Policy Training Classes
Ability to complete required pre-employment sanitation and alcohol service training
Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation and safety issues
Strong verbal and written communication skills
Ability to communicate with staff, plan ahead and to prepare event plans simultaneously
Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment