Success Specialist Job at PostcardMania (Clearwater)

Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Plano, Texa...

Location

United States , Plano

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting customers in a B2B service or call center environment
Ability to manage customer communication effectively through email and phone while maintaining a high level of professionalism
Working knowledge of order entry, invoicing, and administrative support processes
Strong data entry skills with close attention to accuracy and detail
Comfort navigating multiple browser windows and web-based systems throughout the workday
Ability to prioritize tasks, stay organized, and handle several responsibilities at the same time
Experience in customer success, customer service, or account support roles within a fast-paced business setting

Job Responsibility

Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels
Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated
Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities
Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed
Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status
Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards
Perform data entry and general administrative work to keep customer, order, and billing information current and organized
Complete monthly financial reporting activities accurately and within expected deadlines to support business operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Success Specialist

We are looking for Customer Success Specialist to join our team.

Location

Georgia

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Job Responsibility

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Fulltime

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience in a fast-paced environment
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
Spanish language skills are strongly preferred

Job Responsibility

Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
Support timely communication standards and help prepare information used for management reporting and operational analysis
Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to support policyholders and in...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience, with the ability to manage high volumes of customer interaction
Associate degree preferred
equivalent relevant experience in an office or service setting will also be considered
Strong verbal and written communication skills, including the ability to explain information clearly and respond appropriately to customers and colleagues
Comfortable working across multiple browser windows and software platforms while speaking with customers and entering information in real time
Proficiency with Microsoft Office applications and the ability to learn new internal or third-party systems quickly
Solid data entry, file management, and general office technology skills, with strong attention to detail and accuracy
Ability to interpret written instructions, follow established procedures, solve routine problems, and handle standardized service situations effectively
Spanish language skills are strongly preferred, and experience assisting with email correspondence and basic connectivity-related customer issues is a plus

Job Responsibility

Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information
Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently
Record customer details, service activity, and outcomes in company systems with a high level of accuracy while keeping files current and organized
Monitor response timelines and maintain reliable documentation that supports day-to-day service operations and management reporting needs
Partner with internal departments to address service challenges, support complaint resolution, and improve the overall customer experience
Identify recurring service gaps or workflow obstacles and share recommendations that help improve efficiency and service quality
Build working knowledge of insurance-related transactions, internal procedures, and service resources to strengthen support capabilities
Contribute to special projects and provide assistance to other teams when business needs require additional support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join a wholesale distributio...

Location

United States , Rohnert Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, logistics support, administrative coordination, or a related role
Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy
Clear and effective communication skills for handling phone calls, email correspondence, and internal coordination
Experience using Microsoft Office and navigating multiple browser-based systems efficiently
Ability to support customer success efforts with a responsive, problem-solving approach
Comfortable troubleshooting basic customer concerns, including connectivity-related issues when needed
Detail-oriented mindset with a dependable and service-focused work style

Job Responsibility

Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented
Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution
Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access
Monitor stock levels for sample kit components and request replenishment materials before supplies run low
Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members
Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience
Review shipping and packaging details carefully to reduce errors and support quality service standards

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, customer success, call center support, or a similar client-facing role
Ability to manage email correspondence and handle multiple browser-based applications efficiently
Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
Working knowledge of basic medical terminology and healthcare office processes
Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred

Job Responsibility

Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
Partner with cross-functional teams to speed issue resolution and promote a consistent support experience

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Client Success Specialist

We are seeking a Client Success Specialist to support users of a healthcare soft...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Client-facing role with direct impact on user experience
Mix of product support, troubleshooting, and relationship management
Opportunity to work with key clients and support meaningful healthcare workflows
Strong fit for someone who likes problem-solving, ownership, and fast-paced support work
Visible role that helps shape client satisfaction and long-term success
Exposure to healthcare software, healthcare IT, EMR, or EHR platforms
Familiarity with front office, scheduling, patient intake, clinical workflows, or practice operations
Experience using ServiceNow or a similar ticketing / case management system
Ability to troubleshoot issues tied to system behavior, configuration, workflows, or user setup
Ability to manage high-volume of support requests while maintaining strong follow-up and service quality

Job Responsibility

Serve as a first point of contact for clients needing support with the platform through inbound calls, email, and ticket-based case management
Help users resolve day-to-day product issues related to navigation, workflow, setup, and standard system functionality
Troubleshoot software issues by identifying root causes, asking the right questions, and recreating problems when needed
Support clients using front-office and clinical-related features, providing clear guidance and practical next steps
Manage a consistent flow of support requests while staying focused on responsiveness, backlog management, and timely follow-up
Document client issues, case activity, and troubleshooting details thoroughly in ServiceNow
Escalate more advanced issues, bugs, or unresolved concerns to the appropriate internal teams with complete context and clear documentation
Keep clients informed throughout the support process with professional communication, timely updates, and strong follow-through
Share recurring issues, client feedback, and support trends with internal partners to improve service and product performance
Contribute to internal resources and knowledge-sharing materials that help improve resolution speed and consistency across the team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Workforce Success Specialist (Canada)

This position is responsible for the day-to-day operations and support of our cl...

Location

Canada

Salary:

55000.00 - 60000.00 USD / Year

People 2.0

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent combination of education and experience is preferred
Excellent communication skills, both verbal and written
Excellent listening skills
Effectively collaborate in a team environment, as well as work well independently
Expert customer service skills
Attention to detail in document reviews as well as system input
Good organization skills: able to manage multiple requests and stay organized
Strong critical thinking and problem-solving skills
Ability to set priorities and follow through on requests in a timely manner

Job Responsibility

Manage onboarding of new contractors by gathering and validating all relevant legal documentation and adhering to the client’s requirements
Verification of I-9 Form/E-Verify
Responding to communications
Issue resolution
Assisting with completing new hire paperwork
Initiating, monitoring, and adjudicating all background check reports
Managing contractor assignment details including time and expense entry in VMS systems
Capturing and effectively recording appropriate data in various systems in a timely manner throughout the process
Ensuring appropriate business teams are kept apprised of progress throughout process until onboarding is complete
Proactively collaborate with internal teams, such as, Client Services, Payroll, Implementation and Compliance

What we offer

Variable compensation plan based on performance and company goals
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance
RRSP matching retirement plan
Many more ancillary benefits
Flexible Work Program (work from home and hybrid options)

Fulltime

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Success Specialist

Job Description

Job Responsibility

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