Success Manager Jobs

Live Story

Location:
Italy, Milan

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Designing and then coding said design is a time consuming and painstaking process that we believe should be a thing of the past. To solve this problem Live Story has created cutting-edge technology that places the platform at the forefront of a new wave of innovation in the web experience and management industries. But transformation isn’t easy, and we know that, so it is our job to ensure our clients receive proper guidance on their journey. Our clients will tell you that our success management team is our secret weapon, and we are proud of that. But we can’t take it for granted as we scale up our business. Live Story is a fast-growing global company with a fully remote team of incomparable spirit. Join us as we write the future.

Job Responsibility:

Driving success of our customers, including their onboarding experience, feature adoption, and renewal
Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
Providing recommendations based on customer’s infrastructure and use cases
Process feature requests with a positive can-do attitude
Engage customers in product betas and case studies
Develop and foster a trusted relationship to establish and maintain credibility
Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

Requirements:

Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
Learn quickly and exhibit tech savviness
Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
Strong English presentation, verbal communication, and written communications skills
Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
Ability to think strategically and execute methodically
Please be advised that the working hours for this role is based on the Pacific time zone

Nice to have:

Familiarity with Salesforce, Jira, and G Suite tools

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Success Manager