Success Manager

• Driving success of our customers, including their onboarding experience, feature adoption, and renewal
• Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
• Providing recommendations based on customer’s infrastructure and use cases
• Process feature requests with a positive can-do attitude
• Engage customers in product betas and case studies
• Develop and foster a trusted relationship to establish and maintain credibility
• Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

• Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
• Learn quickly and exhibit tech savviness
• Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
• A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
• Strong English presentation, verbal communication, and written communications skills
• Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
• Ability to think strategically and execute methodically
• Please be advised that the working hours for this role is based on the Pacific time zone

Familiarity with Salesforce, Jira, and G Suite tools