Success Manager

• Build trusted relationships with district leadership and educators
• Manage accounts to drive usage and onboard partners
• Provide product expertise and feedback to R&D
• Use product data to drive value for customers
• Mitigate risk by proactively tracking early-warning signs

• You are a skilled relationship builder and problem-solver
• You are highly organized and efficient, and demonstrate excellent prioritization skills
• You are a detail-oriented manager of projects, initiatives, and/or teams
• You have a relentless work ethic, and obsess overachieving excellent results
• You operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment
• You demonstrate a flexible and 'team first' attitude
• You have a passion for literacy and equity in education
• You understand curriculum and software procurement in education
• You can work with a diverse range of co-workers and customers
• You have a strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction
• Bachelor's degree, and/or relevant experience
• 2+ years of customer success experience – preferably in the Education SaaS industry
• Experience implementing software solutions, preferably in the Education SaaS industry
• Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets
• Great interpersonal, written and oral communication skills

Experience in education administration and/or a start-up organization