Success Manager Job at The Renaissance Network, Inc. (Los Angeles)

Success Manager

Amira Learning accelerates literacy outcomes by delivering the latest reading an...

Location

United States

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

You are a skilled relationship builder and problem-solver
You are highly organized and efficient, and demonstrate excellent prioritization skills
You are a detail-oriented manager of projects, initiatives, and/or teams
You have a relentless work ethic, and obsess overachieving excellent results
You operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment
You demonstrate a flexible and 'team first' attitude
You have a passion for literacy and equity in education
You understand curriculum and software procurement in education
You can work with a diverse range of co-workers and customers
You have a strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction

Job Responsibility

Build trusted relationships with district leadership and educators
Manage accounts to drive usage and onboard partners
Provide product expertise and feedback to R&D
Use product data to drive value for customers
Mitigate risk by proactively tracking early-warning signs

Fulltime

Success Manager

Amira Learning accelerates literacy outcomes by delivering the latest reading an...

Location

United States , Los Angeles

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

Success Manager

Success Manager in the mountain region (NM, ID, ND, CO, UT, NV, AZ, WY) to ensur...

Location

United States , Mountain Region

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

Fulltime

Success Manager

Designing and then coding said design is a time consuming and painstaking proces...

Location

Italy , Milan

Salary:

Not provided

Live Story

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience
Learn quickly and exhibit tech savviness
Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
Strong English presentation, verbal communication, and written communications skills
Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
Ability to think strategically and execute methodically
Please be advised that the working hours for this role is based on the Pacific time zone

Job Responsibility

Driving success of our customers, including their onboarding experience, feature adoption, and renewal
Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
Providing recommendations based on customer’s infrastructure and use cases
Process feature requests with a positive can-do attitude
Engage customers in product betas and case studies
Develop and foster a trusted relationship to establish and maintain credibility
Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

Fulltime

Success Manager

Are you a driven Success Manager? Are you interested in an opportunity to empowe...

Location

United States , Los Angeles

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

Success Manager

Are you a driven Success Manager? Are you interested in an opportunity to empowe...

Location

United States , Miami, FL

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

Success Manager

Are you a driven Success Manager? Are you interested in an opportunity to empowe...

Location

United States

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

Success Manager

Are you a driven Success Manager? Are you interested in an opportunity to empowe...

Location

United States

Salary:

Not provided

The Renaissance Network, Inc.

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.)
Experience implementing software solutions, preferably in the Education SaaS industry
Experience delivering professional development or training to adults
Strong project management and organizational skills
Ability to analyze data to derive actionable insights
Excellent communication and presentation skills
Deep empathy for the challenges and goals of educators
50% travel

Job Responsibility

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site)
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way

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