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Metabase Logo Metabase · IT - Software Development

Success Engineer

· Job Posted December 10, 2025
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Job Description

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.

Job Responsibility

  • Talk to our users to understand their goals and challenges
  • Help customers design and optimize their Metabase implementation
  • Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed
  • Solve complex problems and troubleshoot customer issues
  • Collaborate with our technical communicators to create educational materials for our customers
  • Serve as the voice of the customer to our product and engineering teams and help drive product development

Requirements

  • Enjoy helping people and solving their problems
  • Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
  • Strong database and SQL skills
  • An expert in at least two: Designing and developing web applications
  • Managing infrastructure (Docker, AWS/GCP/etc, or similar)
  • Managing databases

Nice to have

  • Experience with Metabase or other BI tools
  • Experience working for an open source product
  • Fluency in multiple languages (this is helpful as our users are worldwide)

What we offer

  • We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected
  • Every week brings new complex challenges and opportunities to learn
  • You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team
  • We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development
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