Success Engineer Job at Metabase

Success Engineer

Metabase is looking for a customer-focused, highly technical Success Engineer to...

Location

Salary:

Not provided

Metabase

Expiration Date

Until further notice

Requirements

Enjoy helping people and solving their problems
Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
Strong database and SQL skills
An expert in at least two: Designing and developing web applications
Managing infrastructure (Docker, AWS/GCP/etc, or similar)
Managing databases

Job Responsibility

Talk to our users to understand their goals and challenges
Help customers design and optimize their Metabase implementation
Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed
Solve complex problems and troubleshoot customer issues
Collaborate with our technical communicators to create educational materials for our customers
Serve as the voice of the customer to our product and engineering teams and help drive product development

What we offer

We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected
Every week brings new complex challenges and opportunities to learn
You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team
We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Endor Labs, you will be the technical champion...

Location

United States , Remote

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
Customize our security solutions to fit into sophisticated customer environments
Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally

What we offer

Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans
401(k) plan to support your long-term financial goals
Flexible PTO to maintain a healthy work-life balance
Opportunities for co-working and team meetups to foster collaboration
A dog-friendly office environment for those who love to bring their fur babies along

Fulltime

Customer Success Engineer

Customer Success Engineer role at Endor Labs, building Application Security plat...

Location

United States , Boston, MA

Salary:

Not provided

Endor Labs

Expiration Date

Until further notice

Requirements

Strong background in software engineering with 4-10 years of experience
Deep understanding of programming languages, application security, and DevOps practices
Demonstrated experience in developing custom technical solutions
Experience in customer-facing roles with ability to handle project-based work effectively
Exceptional communication skills for technical topics
Proactive and anticipatory approach to problem-solving

Job Responsibility

Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
Serve as primary technical point of contact for customers through pre-sales and post-sales stages
Customize security solutions for sophisticated customer environments
Develop bespoke solutions to meet unique needs
Act promptly on technical issues with advanced troubleshooting skills
Forge lasting relationships with clients
Collaborate with engineering teams to translate customer feedback into product improvements
Champion adoption of robust security practices
Lead and manage technical integration projects

What we offer

Competitive salary
Comprehensive health, dental, vision and mental health plans
401(k) plan
Flexible PTO
Opportunities for co-working and team meetups
Dog-friendly office environment

Fulltime

Senior Customer Success Engineer

As a Senior Customer Success Engineer, you will be the first point of contact fo...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
2+ years of programming experience (API/ Web/ Mobile)
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Quantum Metric, you will help to support a por...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Job Responsibility

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Customer Success Engineer

As a Customer Success Engineer at Quantum Metric, you will help to support a por...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript
Must exhibit proficiency in JavaScript development
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment

Job Responsibility

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Manager, Customer Success Engineer

In this role, you will lead a team of Customer Success Engineers responsible for...

Location

United States

Salary:

130000.00 - 160000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Job Responsibility

Lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback
Ensure the team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale
Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Fulltime

Staff Developer Success Engineer

The Staff Developer Success Engineer will be the frontline technical expert for ...

Location

United States

Salary:

170000.00 - 215000.00 USD / Year

Temporal

Expiration Date

Until further notice

Requirements

9+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
Minimum of one year experience in an internal or external customer-facing role
Passion for helping others regardless of who they are or how they act
Experience working with or as part of remote teams
Strong written and verbal communication skills
Seek to understand first, lead with data, and rely on facts

Job Responsibility

Be the frontline technical expert for our developer community
Help users deploy and scale Temporal in cloud-native environments
Troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions
Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
Participate in on-call rotations to support production deployments and provide timely responses to critical issues
Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC)
Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions
Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions

What we offer

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
$3,600 / Year Work from Home Meals
$1,500 / Year Career Development & Learning
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
$500 / Year Professional Memberships

Fulltime

Success Engineer

Metabase

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

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Job Posted:
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