Success Coach Job at Great Minds (Austin)

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Learner Success Coach

Learner Success Coaches are responsible for maximising retention and ensuring ap...

Location

United Kingdom

Salary:

Not provided

Cambridge Spark

Expiration Date

Until further notice

Requirements

Teaching, coaching or mentoring experience in a relevant industry
Experience within Apprenticeships or relevant industry experience
Experience in or understanding of the tech space
Experience using AI tools
Attention to detail
Solutions focussed problem solver
Passion for learner support
Excellent written and verbal communication skills
Proficient in using Excel, MI reporting tools & learner LMS systems

Job Responsibility

Drive progression and ensure OTJ and learning plan progress is delivered to plan
Support learners to complete Functional Skills by month 6
Engage with the employer and learners at a minimum every quarter, delivering Progress Reviews, reviewing objectives set and defining plans to reinstate progress where appropriate
Recording and reporting on activity on the E-portfolio system Aptem
Escalate any risk factors with line manager and deliver actions defined
Embed Maths and English Functional skills into the learner sessions
Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation
Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts

What we offer

Remote first company providing flexibility to work from home
Pension with up to 5% matched contributions
Opportunity to opt into our salary sacrifice scheme
25 days holiday + Flexi bank holidays + 1 day off on your birthday
A day for volunteering
Enhanced Maternity and Paternity Leave
Health & Wellbeing allowance of up to £30 per month
Annual Summer and Xmas events
Company socials including everything from Cambridge College formals, pub nights to team building events
CPD Allowance alongside quarterly reflections to ring fence time for development and growth

Fulltime

Success Coach

The Success Coach is a member of the Implementation Services team and supports G...

Location

United States

Salary:

72000.00 - 81000.00 USD / Year

Great Minds

Expiration Date

Until further notice

Requirements

At least 3 years of experience teaching or coaching with at least 1 year of experience delivering high-quality professional development
Experience implementing one of Great Minds curricula, especially Wit & Wisdom and/or Eureka Math/Eureka Math²
Proficiency with or alignment to Great Minds instructional design and pedagogy
Deep content knowledge in the curriculum focus area (humanities, mathematics, science)
Experience with both digital and print education platforms
Strong organizational habits necessary for successful goal setting, project management, collective decision making, deadline execution, and record keeping
Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment
Bachelor's degree

Job Responsibility

Develop and maintain expertise in the Great Minds professional services catalog
provide high-quality, on-site support, coaching, and PD to assigned schools
collaborate with Success Leads to deliver highly contextualized services
deliver professional services on-site up to 80% of the time in school systems
Engage in cycles of internal training to develop or deepen expertise in new professional services offerings, in general facilitation and coaching skills, and to gain greater familiarity with Great Minds products
Gather, monitor, and record implementation success metrics at regular intervals
document these metrics and all significant customer interactions
Document and communicate insights about implementation to leadership based on interactions with assigned implementations
Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and purchasing practices
Represent Great Minds through presentations at conferences, and contribute to content in the form of blogs, whitepapers, etc.

Fulltime

Success Coach - College Admissions Counselor

Join the founder's high-performing counseling team as a Success Coach at ESM Pre...

Location

United States

Salary:

70000.00 - 75000.00 USD / Year

ESM Prep

Expiration Date

Until further notice

Requirements

Bachelor's degree
5+ years of full-time, high-accountability professional work experience
Exceptional communication skills
Basic understanding of the modern college search and application process
Dynamic coaching personality and ability to build relationships
Desire to mentor students over multiple years
Collaborative, team-oriented, and proactive
Exceptional executive functioning and data management
Reliable internet access
Located in Pacific Time Zone (PST) or Mountain Time Zone with ability to adhere to PST hours

Job Responsibility

Build meaningful relationships with students
Help students navigate high school
Guide students through college application process
Complete Common App, UT App, UC App, and other applications
Discuss SAT/ACT testing paths
Help students build well-rounded college lists
Support students in development of college essays
Manage academic and extracurricular decisions throughout high school journey
Provide thoughtful mentorship ensuring social and emotional well-being
Manage student caseload with ownership over execution and implementing strategic direction

What we offer

Annual performance-based bonus
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Company-sponsored life insurance
Generous holidays and paid-time-off
401-k with company match after one year
Employee discount on services
Referral program

Fulltime

Customer Success Manager Intern

You will learn the ropes of providing exceptional coaching support to our organi...

Location

United States , San Diego

Salary:

30.00 USD / Hour

GoFundMe

Expiration Date

Until further notice

Requirements

Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset
Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks
Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees
Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes
Embrace change: Adapt to new processes and environments with a constructive and flexible attitude
Team player: Work cooperatively and effectively within the team
Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support
Intentional and proactive communicator: Communicate clearly and effectively
Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live
Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk

Job Responsibility

Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can
Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice
Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements
Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers
Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction
Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with
Metrics Tracking: GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Volunteering and Gives Back programs

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Job Responsibility

Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

Success Lead

The Success Lead is a member of the Implementation Services team and supports Gr...

Location

United States

Salary:

87000.00 - 95000.00 USD / Year

Great Minds

Expiration Date

Until further notice

Requirements

At least 7 years of experience in education with at least 3 years as a school leader or an instructional coach
Experience managing a portfolio of strategic district partnerships
Experience implementing one of Great Minds curricula and/or an aligned high-quality, knowledge-building curriculum
Proficiency with or alignment to Great Minds instructional design and pedagogy
Demonstrated proficiency in educational consulting or coaching, site-based leadership, curriculum decision making, and professional learning facilitation
Experience with both digital and print education platforms
Knowledge of the factors that drive decision making at all levels of public, charter, and private schools
Clear and succinct writing skills, with the ability to produce implementation plans aligned to the organizational and product vision while honoring districts’ unique contexts
Strong organizational habits necessary for successful goal setting, project management, collective decision making, deadline execution, and record keeping
Ability to make solutions-oriented decisions through flexible thinking in an ambiguous, fast-paced entrepreneurial environment

Job Responsibility

Develop and maintain expertise in the Great Minds professional services catalog, including Eureka Math, Wit & Wisdom, and Arts & Letters
Manage a portfolio of strategic district partnerships and serve as the implementation relationship owner for Great Minds customers in a territory
Partner with district and school leaders to plan and execute effective Great Minds implementations. Offer strategies, resources, and professional learning opportunities that support successful implementation, change management, and improved student outcomes
Support district partners in ways that achieve aggressive KPIs designed to rapidly improving student learning outcomes and scale services to support more districts
Provide on-site targeted support to district leaders, school leaders, and coaches. This includes a wide range of support, including school visits and regularly scheduled meetings with partners to monitor and evaluate progress, review data, identify implementation successes and challenges, provide assessment and grading supports, and encourage ongoing PLC and professional learning plans
Facilitate leadership professional learning networks, PD, and coaching sessions
Gather, monitor, and record implementation success metrics at regular intervals, make recommendations to improve instruction and student learning outcomes, and document all significant customer interactions and data
Document and communicate insights about implementation to leadership based on interactions with assigned implementations
Stay abreast of, and share with the organization, the regional trends and factors that influence customer practices, sensitivities, and impacts on educational reforms
Collaborate with Great Minds sales professionals in one or more territories to expand adoptions, plan implementation services, and serve as the primary Great Minds content expert

Fulltime

Success Coach

Great Minds

Location:
United States , Austin ▼
San Antonio
Corpus Christi
Rio Grande Valley

Category:
Education

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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