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Bentley Systems Logo Bentley Systems · IT - Administration

Subscription Renewals Representative

Ireland, Dublin · Job Posted March 26, 2026
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Job Description

The Subscriptions Renewals Organization plays a critical role in Bentley’s overall sales strategy. Our mission is to deliver exceptional financial performance - driven by high subscription retention rates - through outstanding sales and service support for our resellers and user base. We achieve this through operational excellence, continuous innovation, and by fostering a culture where people can grow and succeed. We are seeking a results-driven professional with a strong background in recurring revenue and operations to join Bentley as a Subscription Renewal Representative within our EMEA team. This is a key contributor role requiring fluency in English, Italian, and Spanish.

Job Responsibility

  • Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals
  • Achieve quarterly and annual targets for retention and product expansion
  • Collaborate with Legal and Finance teams on Spanish tender contracts
  • Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation
  • Maintain a solid understanding of Bentley’s products across infrastructure sectors and server applications
  • Communicate and promote the value of Bentley SELECT and Open Access programs
  • Drive user retention by delivering and advocating subscription program services
  • Resolve subscription-related queries via phone, email, and other communication channels
  • Coordinate effectively across internal teams to fulfill subscription-related requests
  • Deliver a consistently high standard of customer service to your account base
  • Proactively engage with high-priority users to strengthen relationships and retention
  • Identify and share sales opportunities with the wider Bentley Sales team
  • Maintain accurate customer and contract records within the CRM system
  • Support additional operational and administrative activities as required

Requirements

  • Minimum of 2+ years’ experience in Operations or Renewals within the IT industry
  • Fluency in English, Italian, and Spanish
  • Bachelor’s degree in a related field or equivalent professional experience (preferred)
  • Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles
  • Experience with Spanish tender contracts is advantageous
  • Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service
  • Strong verbal and written communication skills
  • Ability to consult with customers and provide tailored, solution-oriented support
  • Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP)
  • Experience in a Software-as-a-Service (SaaS) environment is a plus

Nice to have

  • Experience with Spanish tender contracts is advantageous
  • Experience in a Software-as-a-Service (SaaS) environment is a plus

What we offer

  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world
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