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The Subscriptions Renewals Organization plays a critical role in Bentley’s overall sales strategy. Our mission is to deliver exceptional financial performance - driven by high subscription retention rates - through outstanding sales and service support for our resellers and user base. We achieve this through operational excellence, continuous innovation, and by fostering a culture where people can grow and succeed. We are seeking a results-driven professional with a strong background in recurring revenue and operations to join Bentley as a Subscription Renewal Representative within our EMEA team. This is a key contributor role requiring fluency in English, Italian, and Spanish.
Job Responsibility:
Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals
Achieve quarterly and annual targets for retention and product expansion
Collaborate with Legal and Finance teams on Spanish tender contracts
Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation
Maintain a solid understanding of Bentley’s products across infrastructure sectors and server applications
Communicate and promote the value of Bentley SELECT and Open Access programs
Drive user retention by delivering and advocating subscription program services
Resolve subscription-related queries via phone, email, and other communication channels
Coordinate effectively across internal teams to fulfill subscription-related requests
Deliver a consistently high standard of customer service to your account base
Proactively engage with high-priority users to strengthen relationships and retention
Identify and share sales opportunities with the wider Bentley Sales team
Maintain accurate customer and contract records within the CRM system
Support additional operational and administrative activities as required
Requirements:
Minimum of 2+ years’ experience in Operations or Renewals within the IT industry
Fluency in English, Italian, and Spanish
Bachelor’s degree in a related field or equivalent professional experience (preferred)
Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles
Experience with Spanish tender contracts is advantageous
Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service
Strong verbal and written communication skills
Ability to consult with customers and provide tailored, solution-oriented support
Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP)
Experience in a Software-as-a-Service (SaaS) environment is a plus
Nice to have:
Experience with Spanish tender contracts is advantageous
Experience in a Software-as-a-Service (SaaS) environment is a plus
What we offer:
A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world