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Subscription Operations Manager

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Roku

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Location:
United States , Santa Monica

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

123250.00 - 159900.00 USD / Year
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Job Description:

Roku is seeking a detail-oriented operations manager to join its Subscriptions team. This role will execute key day-to-day activities related to growing and maintaining the SVOD business within The Roku Channel. The role requires strong technical acumen in addition to excellent written and verbal communications and stakeholder management skills. The Subscriptions Operations Manager will be expected to improve existing processes for speed, quality, scalabilty and efficiency, as well as analyze, propose, and implement new workflows and tooling to increase operational capabilities as the Subscriptions business expands services and offerings.

Job Responsibility:

  • Execute SVOD business operations, ensuring seamless success from onboarding new partners to ongoing business activities and ad-hoc initiatives globally
  • Facilitate cross-functional initiatives, business data flows across internal stakeholder teams and collaboration/communications across teams regarding task status/completion, risks, issues, or blockers
  • Proactively identify and mitigate technical risks to processes, and facilitate escalation and resolution of issues or blockers
  • Perform discovery, definition, documentation, and implementation of improvements to processes or tooling for existing or new business operations
  • Support ongoing monthly, quarterly, or annual business cadences or executive presentations as needed

Requirements:

  • BA/BS degree in Business Administration, Finance, Accounting, Computer Science or related field
  • 4+ years of relevant experience in an operations or project management role within a software or technology company, and/or 2+ years in management consulting focused on financial operational effectiveness or process improvement
  • Excellent project management abilities
  • Proven record of organizational and communication skills, attention to detail, and ability to work autonomously
  • Positive attitude and can remain focused in a high pressure, fast-faced, ambiguous environment
  • Experience in and/or understanding of the digital media space, streaming platforms, and software development lifecycle
  • Proficiency in Excel, Powerpoint, Airtable, Confluence, JIRA a plus
  • experience with Salesforce a plus
  • Familiarity and comfort with managing and maintaining operational and financial data

Nice to have:

  • MBA a plus
  • PMP a plus
  • knowledge of quality data management best practices a plus
What we offer:
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • mental health and financial wellness support and resources
  • commuter benefits
  • retirement options (401(k)/pension)

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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