Subscription Operations Manager Job at Roku (Santa Monica)

Subscription Marketing Manager

This role will be pivotal in driving subscriber engagement, satisfaction, and re...

Location

United Kingdom , City of London

Salary:

38000.00 - 42000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a subscription-based business, SaaS, or B2B/B2C digital services environment
Proven track record of driving engagement, adoption, and retention through structured enablement initiatives
Experience in launching and managing tiered subscription models or value-differentiated customer journeys
Familiarity with marketplace platforms or partner integrations is highly desirable
Deep experience with CRM and marketing automation - HubSpot preferred (Pardot, Marketo, or Salesforce considered)
Data-driven and comfortable using insights to shape strategy and improve outcomes
Skilled at cross-functional collaboration and influencing stakeholders at all levels
Self-starter with strong organisation and communication skills
Background in education or mission-driven sectors beneficial, but not essential

Job Responsibility

Support the implementation and evolution of the Subscription Enablement Strategy aligned with commercial goals and product development
Develop and execute strategies to drive subscriber onboarding, engagement, renewal, and upsell across current and future subscription tiers
Define and optimise the end-to-end subscriber journey, ensuring seamless access to content, benefits, and self-service tools
Support the rollout of new subscription tiers and monetisation models, focusing on feature adoption and perceived value
Design and manage a programme of in-platform offers, rewards, campaigns, and updates to boost ongoing engagement
Collaborate with product, content, and marketing teams to bring value-added features to life, including exclusive content, tools, and promotions
Lead subscriber feedback initiatives (e.g., NPS, usage analytics, surveys) to surface insights and continuously improve the user experience
Build relationships with high-value subscribers and institutional clients to understand pain points and maximise retention
Help design and execute strategies to integrate and promote third-party services and vendors within the subscriber ecosystem
Develop campaigns to spotlight vendor services in ways that benefit both subscribers and commercial partners

What we offer

27 days + bank holiday annual leave
Pension scheme
Frequent social events with the team
Cycle to Work scheme

Fulltime

Senior Growth Manager

Flink Prime is our subscription program designed to make grocery delivery even m...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Proven track record of owning and scaling a subscription or loyalty program with direct P&L responsibility
Exceptional program management skills and ability to align diverse stakeholders (P&E, Commercial, Marketing, Finance) in a fast-paced environment
Deeply analytical mindset and expertise in using data to uncover insights, inform strategy, and measure results
Solid experience developing compelling value propositions, strategic pricing models, and effective GTM plans
Exceptional communication skills and operational horsepower to execute a vision flawlessly

Job Responsibility

Take full, end-to-end ownership of the Flink Prime subscription program
Define the value proposition, craft the strategic roadmap, and build a program that customers love
Manage the program's P&L with a sharp focus on driving adoption, increasing retention, and maximizing profitability
Act as the central nervous system for Flink Prime, leading cross-functional alignment with Product & Engineering, Commercial, Marketing, and Finance teams
Design, launch, and optimize powerful growth initiatives and marketing campaigns that drive membership
Dive deep into performance data and customer insights to test hypotheses, measure success, and continuously iterate on the program

What we offer

A €1000 annual L&D budget as well as individual coaching options
26 days of vacation, +1 day every year up to a maximum of 30 days
A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
A discount on your Urban Sports Club membership
Attractive company pension options
Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
Online discounts with Corporate Benefits and Future Bens
A cool discount off your personal Flink orders
A modern and dog-friendly office in the heart of Berlin

Fulltime

Senior Manager, Subscriptions Operations

Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the...

Location

United States , Santa Monica

Salary:

167000.00 - 185000.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

BA/BS degree in Business Administration, Finance, Operations, Computer Science or related field
MBA strongly preferred
8+ years of relevant experience in operations, business operations, program management, or a similar role within a technology or media company, and/or 3+ years in management consulting focused on operational effectiveness, process improvement, or organizational design
2+ years of people management experience, with a demonstrated ability to develop and lead high-performing teams
Proven track record as a systems and process builder
Experience in a strategic operations or business operations leadership capacity
Experience navigating complex, matrixed organizations with many cross-functional stakeholders
Exceptional project management abilities with the ability to manage multiple workstreams simultaneously
PMP a plus
Strong written and verbal communication skills, including the ability to develop executive-level presentations and synthesize complex information into clear, actionable updates for VP and C-Suite audiences

Job Responsibility

Own and scale Subscriptions Operations
Build and manage the operations team
Serve as a strategic partner to Subscriptions leadership
Develop executive-ready materials for VP and C-Suite audiences
Own the Subscriptions operating cadence
Design and implement systems and processes
Drive cross-functional execution
Proactively identify and mitigate risk
Develop new processes as the business evolves

What we offer

health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
vacation and other personal time off

Fulltime

Office Manager

As Office Manager, you’ll be at the heart of the company, ensuring that everythi...

Location

France , Paris; Bordeaux; Ghent

Salary:

Not provided

LaSource

Expiration Date

Until further notice

Requirements

Previous experience in office management, admin support, or executive assistance
Organised, detail-oriented, and proactive
Comfort with administrative tools (Google Workspace, basic accounting/CRM software)
Confident handling of numbers, invoices, and financial processes
Excellent communication skills in both English and French (written and spoken)
Reliable, flexible, and able to work independently in a fast-paced, entrepreneurial environment

Job Responsibility

Keep the office running smoothly: supplies, logistics, communication with providers
Organise and maintain contracts and company documents
Support HR processes: onboarding new team members, contracts, payroll liaison, leave tracking
Help improve and implement internal processes and tools for efficiency
Prepare invoices, follow up on payments, and act as a point of contact for client finance teams
Support basic bookkeeping and liaise with our accounting provider
Manage supplier contracts, expense reporting, subscriptions, and administrative documentation
Coordinate event logistics (venues, travel, suppliers) for client travel and internal events
Assist management with reporting and follow-up tasks when needed

What we offer

Meal vouchers
health insurance
team events
A dynamic, international work environment with flexibility and autonomy
The opportunity to grow with a company at the intersection of sports, entertainment, and technology
The opportunity to take on more operations, HR, or finance responsibility as the company grows

Customer Lifecycle Management Strategist

The Customer Lifecycle Management Strategist will work with a wide variety of fu...

Location

United States , Culver City

Salary:

57.77 - 64.19 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
Strong project management capability with exceptional attention to detail
Possess deep understanding of A/B testing and data driven optimization marketing
Shown ability to meet deadlines and get consensus while balancing many projects and priorities
Bachelor’s degree required

Job Responsibility

Developing and optimizing engagement and retention strategies for subscription service
Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams
Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
Define customer journeys, value propositions and service educational messaging
Submit and maintain operational briefs to ensure flawless execution of campaigns

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

General Manager

The General Manager’s mission is to drive sustainable, profitable growth for the...

Location

Salary:

Not provided

OnHires

Expiration Date

Until further notice

Requirements

Proven experience growing a small SaaS company (under 50 people)
Leadership experience in companies with ARR $2M–$10M
4+ years in B2B SaaS (required as the client grows their B2B offering)
Background in technical, product, engineering, or operational roles
4+ years of P&L ownership
Experience managing distributed, multicultural teams
3+ years of remote leadership
Strong foundation in sales & marketing (3+ years)
Familiarity with subscription funnels and SaaS metrics
Experience working closely with founders or acting as a “second-in-command”

Job Responsibility

Drive sustainable, profitable growth for the client and lead day-to-day operations across the organization
Full P&L accountability
Cross-functional team leadership
Delivery of strategic goals
Continuous improvement of operational efficiency, revenue generation, and customer acquisition
Diagnose core business challenges, identify opportunities, and propose improvements
Lead strategic initiatives aimed at unlocking growth and improving performance
Assume full P&L responsibility within 3–6 months
Drive sustainable profitability and manage financial performance
Lead and develop a distributed team of 20+ across multiple departments

What we offer

100% Remote Work – Work from anywhere
Professional Growth – Exposure to all aspects of a growing SaaS business
Mentorship – Direct coaching and close collaboration with the CEO
Impact – Opportunity to shape the future of the company, brand, and B2B strategy
Supportive Environment – People-centered culture
Performance Bonus – Transparent bonus structure aligned with profitability
Unlimited Vacation – Flexible time off
Emergency Fund – Interest-free support option during hard times

Fulltime

AR Specialist

The Billing Operations Specialist owns the end-to-end provisioning and billing l...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods
Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions
Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms)
Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases
Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team

Job Responsibility

Translate closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms
Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning
Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form
Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning
Process mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe
Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed
Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs
Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)
Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on
Audit active subscriptions periodically to ensure billing matches contracted terms

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Commercial Finance Analyst

We’re expanding our Global Finance Operations team in India and building a share...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

minimum 4+ years of experience in Deal Desk, Revenue Operations, Finance Operations, or Order Management within a SaaS or subscription environment
Strong working knowledge of Salesforce CPQ and NetSuite (or similar quote-to-cash/ERP platforms)
Solid understanding of ARR concepts
Ability to independently manage standard deal reviews while supporting complex or non-standard scenarios
Comfort reviewing billing schedules, contract terms, and operational details with high accuracy
Strong cross-functional communication and the ability to influence Sales, Legal, RevOps, and Accounting partners
Analytical mindset, financial judgment, and strong attention to detail
Ability to work in a global, fast-paced, cross-time-zone environment
Growth mindset — comfortable taking on broader responsibilities as the team scales
Applicants must have legal authorization to work in the country where this role is based on the first day of employment

Job Responsibility

Review and validate ARR, pricing, and deal structures in Salesforce CPQ
Ensure accuracy of multi-year, ramped, tiered, or usage-based pricing
Support senior teammates in reviewing non-standard deal constructs
Collaborate with RevOps and Sales Ops to improve quote accuracy and approval compliance
Partner with Legal on commercial terms that impact billing, invoicing, or financial exposure
Evaluate multi-currency pricing using approved FX frameworks
Support credit checks, threshold-based approvals, and finance policy compliance
Review contracts and orders for completeness, accuracy, and compliance with internal policies
Ensure all required documents meet billing and invoicing requirements
Validate billing schedules, start dates, terms, and product configurations prior to order activation

What we offer

Reasonable accommodation for individuals with disabilities

Fulltime

Subscription Operations Manager

Roku

Location:
United States , Santa Monica

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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Job Posted:March 13, 2026

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