Subject Matter Expert

• Monitor and analyze process performance (Volume/Quality) across sub-processes and external service providers
• Supervise adherence to Desktop Procedure Manuals and conduct regular quality checks/audits of the hubs
• Act as the main point of contact for process leads and controllers to discuss priorities, performance, and HQ requirements
• Identify structural gaps based on KPI performance, quality reviews, etc.
• Design and drive new process requirements to enhance effectiveness and efficiency
• Moderate improvement meetings, eliminate bottlenecks, and manage organizational or application-level changes
• Measure service quality through surveys and implement corrective action plans
• Ensure timely reporting of hub performance and identify new reporting needs
• Conduct end-user and 'train-the-trainer' sessions for new accounting processes
• Handling escalation processes
• Support centrally driven projects by providing process expertise and efficient solution designs
• Participate in the selection, testing, and rollout of new tools
• Serve as the 'linking pin' to manage change processes

• College degree preferably with focus on Accounting
• 2-5 years of relevant experience
• Preferably an all-round accounting background
• Knowledge of Windows and Microsoft Applications, ERP Accounting systems (preferably SAP)
• Fluent English in writing and verbally (French is an advantage)

French is an advantage

• Competitive compensation package (including cafeteria, home office allowance, bonuses, and discounted flight tickets)
• Flexible working hours
• Hybrid way of working (with 4 days of home office / week)
• Professional trainings and development opportunity
• Language courses
• A motivating, friendly, and supportive team