Subject Matter Expert Job at Scale

Job Description

The Subject Matter Expert is a specialized role focused exclusively on quality evaluation and standards definition within assigned projects. This role is designed for subject-matter experts who provide high-value insights through audits, quality frameworks, and performance analysis. The Subject Matter Expert does not engage in contributor management, real-time support, or operational task coordination. Instead, the role centers on assessing output quality, identifying systemic issues, and recommending improvements to ensure high standards are consistently met.

Job Responsibility

Conduct structured audits of task outputs to evaluate accuracy, consistency, and adherence to project guidelines
Apply domain expertise to assess nuanced or complex work requiring specialized knowledge
Identify patterns of quality issues and flag systemic gaps impacting output standards
Define and refine quality benchmarks, scoring rubrics, and evaluation criteria based on project needs
Contribute to the development of gold standards and reference materials for high-quality outputs
Ensure quality frameworks reflect domain-specific rigor where applicable
Analyze audit results to generate actionable insights on quality trends and performance gaps
Provide structured reports with clear recommendations to improve overall output quality
Partner with internal stakeholders to calibrate on quality expectations and scoring consistency
Recommend improvements to workflows, guidelines, and evaluation processes based on audit findings
Support calibration efforts to ensure alignment across reviewers and quality stakeholders
Contribute to continuous improvement initiatives strictly related to quality outcomes

Requirements

Deep domain expertise in a specialized field (e.g., medicine, law, engineering, etc.)
Strong analytical skills with the ability to evaluate complex outputs against defined standards
Experience in quality assurance, auditing, or evaluation frameworks is preferred
Ability to produce clear, structured, and actionable feedback
High attention to detail and commitment to accuracy and consistency

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Subject Matter Expert

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