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Subject Matter Expert Consultant Facilitator

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Chat3D

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Location:
United States , Plano

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Catalyst Consultant/SME is a full-time, dedicated resource responsible for the end-to-end execution of the Catalyst for Change program. This role serves as a strategic bridge between client's Fixed Operations management and the dealership network, focusing on driving behavioral change and operational excellence through high-impact workshops, content development, and proactive dealership consultancy.

Job Responsibility:

  • Support the end-to-end execution of Catalyst for Change workshops, on behalf of our client and MSX
  • Co-facilitate sessions (in-person), ensuring high levels of participant engagement through dynamic discussion and activities
  • Capture real-time feedback and action items during sessions to ensure dealer accountability
  • Engage in post-workshop activities to identify successes and recommend iterative improvements for future sessions
  • Participate in refining comprehensive training materials, including facilitator guides, participant workbooks, slide decks, and interactive exercises
  • Review existing courseware to ensure alignment with client's evolving standards and the latest industry best practices
  • Review and refine educational content specifically designed to drive measurable behavioral changes within the dealership Fixed Operations environment, as requested
  • Contribute to the broader development of client's Guest Experience initiatives by identifying opportunities to enhance workshop structures and implementation toolkits
  • Support pilot programs for new concepts and analyze performance data/feedback to evolve the Catalyst curriculum over time
  • Draw on experience to provide "real-world" context to program development
  • Provide one-on-one coaching to field associates and dealership personnel to support the implementation of Catalyst projects
  • Participate in high-level strategy meetings and prepare internal presentations or reports for client's leadership
  • Assist with supplemental training projects, such as the development of sustainment activities or internal communications

Requirements:

  • Extensive background in Automotive Fixed Operations and training facilitation
  • Prior experience with the Lexus brand or the Catalyst program is highly preferred
  • Exceptional public speaking and facilitation skills
  • Proficiency in developing professional training materials and facilitator guides
  • Ability to interpret dealer performance data (e.g., service retention, shop efficiency) to provide targeted consulting interventions
  • Ability to work in a hybrid environment, balancing remote development tasks with significant on-site presence at Lexus facilities or dealerships as required
  • This is a 100% dedicated role (approx. 40 hours/week) integrated directly into the client's Guest Experience team

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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