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The Catalyst Consultant/SME is a full-time, dedicated resource responsible for the end-to-end execution of the Catalyst for Change program. This role serves as a strategic bridge between client's Fixed Operations management and the dealership network, focusing on driving behavioral change and operational excellence through high-impact workshops, content development, and proactive dealership consultancy.
Job Responsibility:
Support the end-to-end execution of Catalyst for Change workshops, on behalf of our client and MSX
Co-facilitate sessions (in-person), ensuring high levels of participant engagement through dynamic discussion and activities
Capture real-time feedback and action items during sessions to ensure dealer accountability
Engage in post-workshop activities to identify successes and recommend iterative improvements for future sessions
Participate in refining comprehensive training materials, including facilitator guides, participant workbooks, slide decks, and interactive exercises
Review existing courseware to ensure alignment with client's evolving standards and the latest industry best practices
Review and refine educational content specifically designed to drive measurable behavioral changes within the dealership Fixed Operations environment, as requested
Contribute to the broader development of client's Guest Experience initiatives by identifying opportunities to enhance workshop structures and implementation toolkits
Support pilot programs for new concepts and analyze performance data/feedback to evolve the Catalyst curriculum over time
Draw on experience to provide "real-world" context to program development
Provide one-on-one coaching to field associates and dealership personnel to support the implementation of Catalyst projects
Participate in high-level strategy meetings and prepare internal presentations or reports for client's leadership
Assist with supplemental training projects, such as the development of sustainment activities or internal communications
Requirements:
Extensive background in Automotive Fixed Operations and training facilitation
Prior experience with the Lexus brand or the Catalyst program is highly preferred
Exceptional public speaking and facilitation skills
Proficiency in developing professional training materials and facilitator guides
Ability to interpret dealer performance data (e.g., service retention, shop efficiency) to provide targeted consulting interventions
Ability to work in a hybrid environment, balancing remote development tasks with significant on-site presence at Lexus facilities or dealerships as required
This is a 100% dedicated role (approx. 40 hours/week) integrated directly into the client's Guest Experience team