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HurixDigital Logo HurixDigital · IT - Administration

Subject Matter Expert – IT Support & Operations

· Job Posted May 28, 2026
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Job Description

We are seeking a highly skilled Subject Matter Expert (SME) with deep expertise in IT Support and Operations, including data center infrastructure, networking, server systems, and incident management. The ideal candidate brings strong hands-on technical operations experience and excels at making technical concepts accessible and practical for diverse learner audiences.

Job Responsibility

  • Analyze/create learning objectives for each course
  • Review/create Course Outline for each of the courses
  • Review video scripts (7–9 per course) and confirm technical accuracy of the content, suggest edits and updates as required
  • Incorporate one round of internal and client feedback
  • Provide relevant static or recorded demos/screencast to be integrated in the videos
  • In case of AI/software/tool-based courses, suggest relevant freeware
  • Write/review and test the codes to check
  • Review readings (4–6 per course, each up to 1200 words) and confirm technical accuracy of the content, suggest edits and updates as required
  • Create hands-on activities (1–2 lab or any other client preferred format) per course
  • Review practice quiz and graded assessments (5 files, each comprising 5–10 questions) and suggest suitable edits, confirm technical accuracy
  • Record talking head videos (onsite/virtually on Zoom) for each course
  • Provide digital signatures to be included on the client platform
  • For all reviews – validate the content accuracy and provide recommendations/suggestions, write/re-write to fill content gaps as necessary, write/test codes and labs, incorporate 1 round of internal feedback and 2 rounds of client feedback
  • Be available for client discussions and content discussions as and when required

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field
  • 5+ years of proven experience in IT operations, data center management, or systems administration
  • Strong expertise in data center infrastructure including power systems, cabling, environmental monitoring, and maintenance
  • Hands-on experience with networking fundamentals, IP addressing, firewall configuration, and network documentation
  • Solid understanding of server hardware, operating systems, and troubleshooting methodologies
  • Experience with incident management, IT communication protocols, and cross-team collaboration
  • Familiarity with physical security controls and data center compliance standards
  • Proficiency in backup and recovery procedures and OS-level diagnostics
  • Excellent communication and documentation skills with strong attention to safety protocols

Nice to have

  • Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent are a plus
  • Prior experience conducting IT training or developing technical operations documentation is preferred
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