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The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.
Job Responsibility:
Provide and maintain a positive, friendly, empathetic and professional selling experience
provide 5-Star Customer Service
achieve sales goals and productivity by following the 5-Step Selling Process
perform duties related to presentation and operations of the store
welcome customers with genuine enthusiasm
use systems to manage customer flow
provide exceptional service to multiple customers
prepare for customer appointments
build relationships by asking questions and listening
identify the perfect gown/dress
review Timeline Calendar and set future appointments
communicate role of alterations
promote alterations services
ensure proper measurements are taken
maintain store-standards
maintain dress code standards
offer loyalty & partners program
respond to customer questions
maintain sales productivity standards
support cash wrap behaviors and process transactions
achieve platform conversion
achieve add-on goals
set come back appointments
complete training
execute new processes, behaviors, contests and programs
perform duties as assigned
actively support store team
accurately clock in and out
follow loss prevention processes
focus on development
complete training
celebrate successes
share expertise
open to coaching
complete required myLearning courses
Requirements:
High school diploma or an equivalent degree
1-2 years prior retail experience in an apparel, service or specialty store environment
prior experience with computerized POS system is preferred
ability to stand, walk, and sit for extended periods
reach for tools and objects
climb stairs
stoop, kneel, crouch, or crawl
talk and hear customers
lift to 25 pounds
see up close and at a distance
use peripheral vision and depth perception
use a computer and electronic devices for long periods
Nice to have:
1-2 years prior retail experience in an apparel, service or specialty store environment