Stylist Job at David's Bridal (Burlington)

Job Description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Job Responsibility

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers
Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system)
Use iPad tools to research and enthusiastically communicate this information to the customer
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service
Proactively address customer concerns with confidence
Know when to escalate and partner with leadership team
Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room
Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical)
Strive to identify the perfect gown/dress in the customer’s first three try-ons
Review Timeline Calendar and set future appointments aligning to customer needs
follow up with customers to remind/set future sales
Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations
Promote all alterations services and personalization options
Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses
Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments
Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience
Reports any broken or damaged equipment to store management
Maintains high dress code standards for her/himself per the Dress Code
Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events
Respond promptly to all customer questions providing product and service information
Build relationships to meet or exceed customer satisfaction and loyalty
Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated
Maintain knowledge of and follow procedures for special order dresses
Consistently achieve a 65% or greater platform conversion
Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%
Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise
Strive to become a Circle of Excellence member by exceeding sales targets
Execute new processes, behaviors, contests and programs as assigned
Perform duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts
Actively support the store team to achieve sales, service and operational goals
Accurately clock in and out for all scheduled shifts, breaks and meals
Follow all loss prevention, security processes and policies
Focus on own development and learning, complete all training as assigned for on-going development
Celebrate successes of team members
Share sales expertise and product knowledge with fellow stylists
Open to coaching and feedback to improve behaviors and/or processes
Capitalize on feedback from coaching conversations with managers
Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum

Requirements

High school diploma or an equivalent degree
Having 1 -2 years prior retail experience in an apparel, service or specialty store environment
prior experience with computerized POS system is preferred

What we offer

Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance

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