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The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store.
Job Responsibility:
Welcome all customers with genuine, friendly enthusiasm over the phone and in person
Use all systems to manage the customer flow to deliver 5-star customer experience
Responsible for providing exceptional service to multiple customers at one time
Prepare for customer appointments by reviewing customer profiles and preparing fitting room
Build relationship by asking questions and listening to understand customer expectations
Strive to identify the perfect gown/dress in the customer’s first three try-ons
Review Timeline Calendar and set future appointments
Communicate how alterations play important role
Ensure proper measurements are taken
Maintain store-standards
Maintains high dress code standards
Offer David’s Bridal loyalty & partners program
Respond promptly to all customer questions
Maintain David’s Bridal hourly sales productivity standards by utilizing 5-Step Selling Process
Supports all cash wrap behaviors and processes transactions with accuracy
Maintain knowledge of and follow procedures for special order dresses
Consistently achieve a 65% or greater platform conversion
Consistently achieve add-on goals
Sets come back appointments for complete wedding party
Become trusted advisor by completing training
Strive to become Circle of Excellence member
Execute new processes, behaviors, contests and programs as assigned
Perform duties and tasks as assigned by store management
Actively support store team to achieve sales, service and operational goals
Accurately clock in and out for all scheduled shifts
Follow all loss prevention, security processes and policies
Focus on own development and learning
Celebrate successes of team members
Share sales expertise with fellow stylists
Open to coaching and feedback
Complete all required myLearning courses
Requirements:
High school diploma or an equivalent degree
1 -2 years prior retail experience in an apparel, service or specialty store environment preferred
prior experience with computerized POS system preferred
What we offer:
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Referral Incentive Program
Generous Dream Maker Discount After First Pay Period
Vision Care
Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury