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The Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
Meet or exceed sales goal of $800 average weekly sales and productivity goals for hair services
Demonstrate business acumen with understanding of business drivers and identified opportunities for growth
Perform product demonstrations with guests to drive sales and the guest service experience
Support the execution of in-store events, promotions, and marketing-initiatives that deliver an unrivaled guest experience
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Maintain prompt, regular attendance
Develop guest relationships through consultations and appropriate retail and service recommendations
Demonstrate high standards of customer service and salon image standards
Serve all guests, including walk-in guests, in a timely and efficient manner
Develop a partnership with skin therapists and the retail team
Establish professional peer and brand partner relationships
Share the benefits of the guest loyalty program
Attend mandatory trainings and meetings
Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards
Follow all safety, sanitation, and infection control procedures
Follow established service protocols
Utilize appropriate booking and clientele systems
Communicate any supply needs
Maintain outstanding store operational standards
Adhere to the Ulta Beauty dress code
Protect company assets
Execute other operational tasks as directed
Requirements:
Cosmetology license
Previous relevant salon experience is preferred
Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories
Proficiency with use of equipment and chemicals needed to perform technical work
Proficiency to demonstrate, recommend and sell pro hair care and makeup products
Developed communication skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships, and build clientele
Work a flexible schedule to include days, evenings, weekends, and holidays